Concierge and Facilitator

3 months ago

Slough, United Kingdom Equinix Full time

Concierge and Facilitator
Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of consistent growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of over 10,000 companies, including 2000+ networks and 3000 cloud and IT service providers in 31 countries spanning six continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

The Datacentre Concierge is the first point-of-contact at a Datacentre facility. Has a customer service attitude when interacting with customers on-site to provide an excellent customer experience. Responsible for supporting a great customer experience to the Datacentre by coordinating access enrolments, entering work visit tickets, 'fast pass' enrolment assistance, scheduling conference rooms, and tracking customer inquiries and issues to resolution. Provides on-site induction tours for customers. Assists with managing Datacentre work queues, tracks uniform distribution to employees, completes basic reporting, and ensures the customer areas are well stocked and maintained. Performs various administrative tasks and supports cross functional teams, as needed

Assists with daily operations of company corporate real estate. Provides support for office moves, ergonomic assessments, shipping and receiving, conference centre, and office standards. Supports the Corporate Real Estate team by acquiring job skills to resolve routine tasks.

**Responsibilities**

Concierge and Facilitation
- Provides routine assistance with internal department communication (i.e., the intranet, SharePoint, Concierge)
- Assists with conference centre room booking, posts conference room schedules and coordinates conference centre set up and usage with business partners
- Provides support in the main lobby, welcoming guests and visitors
- Supports special projects as requested (i.e., plans and organizes department or team events)
- Provides administrative support to department/business unit events

Operations
- Assists with day to day corporate real estate routine operations including ticketing system and food services
- Follows up with customers, as requested
- Assists and coordinates with vendors, service providers and corporate real estate staff as requested
- Assists with the maintenance of CAFM system (Office space) that tracks the occupancy of staff, hoteling, and work order request
- Assists with ergonomic assessments and proper desk setups
- Assists daily sorting, pickups and deliveries of all external and inter-office mail and supports employees on all mail and shipping requirements
- Supports the charging station program, if applicable

Vendor Assistance
- Assists and coordinates with contractors for maintenance and improvements

Business Continuity
- Assists safety team with fire evacuation and emergency training
- Assists with maintenance of emergency supplies and life and safety evacuation processes

Repairs and Maintenance
- Conducts regular walk-throughs to identify existing building issues
- Assists with purchasing new office furnishings

Property Assistance Coordination
- Assists with new hire setup, inter-office shuffles, company moves, and terminations as it relates to corporate real estate services

**Why should you apply?**
- Competitive salary
- 25 days holiday plus bank holidays, with the opportunity to purchase more (pro rata for shift positions)
- Insurance and Health: Life Assurance, Income Protection, Critical Illness Insurance, Private Healthcare, Eye Care Coverage and Gymflex Membership
- Investment: Employee Stock Purchase Plan and Company Pension Plan
- Travel: Cycle to Work Scheme and Annual Season Ticket Loan
- Excellent growth and advancement opportunities

At Equinix, we believe that our culture and values are at the heart of our success and it’s our authentic, humble, and dedicated people who create the Magic of Equinix. We know we are only as successful as our people, so strive to offer a supportive and progressive working environment where we actively promote learning and development so our people can grow their careers with us.

Equinix is an equal opportunity employer. All qua

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