Receptionist (Part-time)

4 days ago


Peterborough, United Kingdom CBRE Full time

**Role Purpose**

Responsible for the Customer/Client Experience throughout the portfolio of offices across the UK. Providing a seamless and integrated service for clients, ensuring an efficient, professional, welcoming and exceptional experience for all building users.

**Key Responsibilities**
- Provide an exceptional Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have.
- Ensure guests are greeted & welcomed courteously and their needs are anticipated at all times. Exceeding expectations should be a regular daily occurrence.
- Efficient guest registration and host notification with the ability to remember guest names and faces, assist guests with e-registration.
- Issue passes in accordance with site security procedures and explain the HSE and evacuation procedures to each guest and non-resident visitors.
- To maintain a presence not just behind the desk but also in front and around the lobby area ensuring a positive interaction with building users in all areas. Standing to meet and greet is also required, particularly at peak times.
- Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours.
- Completion of the daily activity spreadsheets and shift checklists to promote the running of an efficient reception service.
- Book taxis and cars for staff and visitors as required from the approved site suppliers.
- Administer the bookings for meeting rooms and inductions if required.
- To be competent and confident in the use of a range of relevant IT systems.
- To proactively assist guests with luggage on their arrival at the building, providing receipt tags for all items stored.
- To undertake general team administration duties for the Facilities Management operation as directed.
- To take ownership for the visual standards of the entire reception, hospitality and site meeting room areas and all related areas that impact on the Customer Experience.
- To support with the meeting room setups in the absence of a team member.
- Able to provide, general information on the local area, directions, traffic & travel updates, information on flights and travel timetables.
- Assist Security and Travel Planner with issues related to access cards and parking.
- Coordinate use of visitor parking managing expectations.
- Prompt and professional answering of telephone calls, taking messages and transferring of calls and information as required.
- Replenishment of front of house refreshments and checking of the standards in the area.
- Coordinating meeting room and hospitality bookings and liaising with our caterers if required.
- Maintaining and ordering stationery for front of house.
- Assistance with Audio Visual Equipment set up within the meeting rooms if required.
- Providing health & safety information for new starters.
- Assist in the QHSE activities, such as Weekly Floor Walks, Hazard Reporting, championing QHSE culture and providing support when necessary to the wider team.
- Be aware of and work to contractual service levels and key performance indicators.
- Be innovative and strive for continuous improvement.
- Be the ambassador for the account, by taking pride in personal appearance and ensuring that the appropriate corporate uniform is worn at all time.
- To co-ordinate building events and delivery of health & wellbeing initiatives through the relevant teams.
- To liaise with key stakeholders to organise and celebrate key seasonal events for building users.
- To help build a directory of building concierge type services.
- To carry out any reasonable request from management.

**This Job Description is of general nature. Actual duties and responsibilities can be specified or modified upon decision of direct supervisor.**

**Job Type**: Part-time

**Salary**: £19,000.00-£20,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Peterborough, PE2 6FZ: reliably commute or plan to relocate before starting work (required)

Work Location: One location



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