Credit Controller
4 days ago
**Credit Controller - Lincoln - up to £23k + benefits**
Working for a large international award-winning business in the outskirts of Lincoln. As Credit Controller you will play a pivotal role in the collection of outstanding debt. Responsible for your own portfolio of accounts, allocation of cash, setting up new accounts, reconciliations, and resolving queries.
**What's on offer**
- To work for a great team
- Flexible working
- Fantastic training and development
- Positive work culture
- Great benefits
**The Role of Credit Controller**
- To maximise cash flow, reduce the cost of collection through effectual and robust processes and minimise the risk of bad debt
- To be customer-centric, provide a professional and irreproachable service, ensuring nothing impairs their ability to make payment in line with contracted terms
- To earn customer loyalty through the continual improvement of the customer experience for both internal and external customers
Key Responsibilities of Credit Controller
- Control and ownership of a designated portfolio of customer accounts; to ensure efficient collection, control, and administration of cash in line with the business-led targets, goals, and objectives
- Collection of overdue accounts by all available methods in accordance with the company policy and departmental procedures
- To continually develop a sound knowledge of customer base to influence payment stream and improve cash flow
- To proactively influence electronic payment methodology conversion primarily to Direct Debit
- To escalate problematic accounts to the team Senior Controller and provide support where necessary
- To refer delinquency, insolvency, and novation cases in line with departmental processes to the pre-legal team
- To be responsible for identifying potential areas of credit risk and minimising the impact
- Account maintenance and administration to include but not exclusive to, management of the purchase order process, data cleanse and customer profiling, payment verification, and fulfilment
- Customer query investigation and collation of supportive documentation for first touch resolution where applicable or on referral to the centralised specialised resolutions team
- To focus on individual and team level KPIs and targets to work towards an unremitting improvement ethos and attainment
- An excellent working knowledge of all aspects of the Sales Ledger function and the ability to prioritise and manage ledger effectively to ensure optimum results
- Knowledge and appreciation of contractual obligations
- Must be intrinsically comfortable with change and innately adaptable to evolve within a progressive landscape and be committed to best practice innovation
**Job Types**: Full-time, Permanent
**Salary**: Up to £23,000.00 per year
Schedule:
- Monday to Friday
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