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Control Room Operator
4 months ago
**Control Room Operator**
Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools, and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.
**Where**: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK
**When**: We're looking to get the right person in to the team ASAP
**Hours**:42hrs per week, 4 days on 4 days off (2x 6am-6pm shift then 2x 6pm-6am shifts).
**Salary**: £10.50 per hour
**What is in it for you?**
- A competitive salary
- A friendly and supportive team
- Training, career development & progression
- Overtime opportunities
- A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
- Free on-site parking
**Main Duties**
- Life and property alarm response and emergency service engagement.
- Managing high levels of incoming and outgoing telephone calls to both clients and branches.
- Utilise software to ensure the required monitoring and compliance standards are met.
- Work as part of a monitoring team liaising with different branches nationally.
- Follow correct procedures for incident reporting and real time monitoring.
- Work as part of a team, communicating effectively with team members and others.
- To carry out work in a safe and diligent manner and comply with all Health & Safety policies and procedures.
- To undertake additional duties in line with management requests as required.
- Comply with IS) 27001 standards and procedures.
- Meeting individually set KPIs.
- Stay current with system information, changes, and updates.
**What we are looking for**
- Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
- Ability to work in a fast-paced environment.
- Ability to manage workload to meet team deadlines.
- A willingness to learn and develop and show high level of commitment and professionalism.
- Must have knowledge of Microsoft Office, Outlook, Word, Excel, and PowerPoint.
**Desired experience**
- Alarm receiving centre
- Retail
- Call centre
- Customer service
**Essential**
- Applicants must have a 5-year checkable history.
- You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.