Helpdesk Coordinator

**Mitie** the UK's leading facilities management and professional services company are growing our** Sainsbury's **Security Operation centre** and are looking for people to join us on a permanent basis. You do not need previous experience as full on the job training will be provided, so if you are an excellent communicator with a great telephone manner and computer knowledge then we want to speak with you

**Where**: Head Office - Northampton Business Park, Northampton, NN4 7SL

**When**: We're looking to get the right person in to the team ASAP

**Hours**:40hrs per week working a four-on-four-off shift pattern of days/nights

**Job Overview**
- Emergency Control Room call handling
- Supporting colleagues across the clients network by creating a safe and secure environment.
- Enabling store teams to make their store a safe place to work and shop.
- Input of security and crime incident data into the central database
- Management of escalation processes in line with SOC process
- Proactive and Reactive live CCTV monitoring and constant communication with store during a live incident
- To provide a level of service that meets customer care requirements and to safely manage all activities
- Responsible for providing outstanding support and customer service for the clients colleagues.

**About You**:
**Previous experience in a similar role is desirable, but not essential.**
- Control room experience.
- A decisive and assertive decision maker.
- Solid command of written and spoken English.
- Excellent communication & customer service skills
- Experience of working within a demanding fast-paced environment.
- Ability to multi-task and prioritise daily workload.
- Accuracy and attention to detail.
- Reliable, flexible and discreet.
- Ability to accurately follow detailed processes.
- A positive attitude and ability to deal with pressure professionally.
- Good working knowledge of Microsoft Office, Outlook, Word and Excel.

Whilst the above skills are desirable training can be provided.

What in it for you?
- A competitive salary
- A friendly and supportive team
- Training, career development & progression
- Overtime opportunities
- A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.

**Additional Information**

**It's the little things that count -**

On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, childcare vouchers and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work. A comprehensive training programme is in place to support personnel development.