Customer Assistant
2 weeks ago
**All the details**
Start date W/C 28th April 2024
End Date Saturday 29th June 2024
Work Pattern 20 Hours per Week
Week 1
Tues 14:00-18:00
Thurs 14:00-18:00
Fri 13:15-18:00
Sat 10:00-18:00
Week 2
Sun 11:00-15:00
Mon 14:00-18:00
Wed 14:00-18:00
Thurs 09:00-13:00
Fri 09:00-13:00
**Key Accountabilities and Measures**
Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
Thank our customers for shopping with us when they exit
Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
Ensure that persons served with a trespass notice do not re-enter the site
Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
Report any incidents of known or suspected internal theft or malpractice
**Key Skills**
Being confident with an easily felt presence and friendly and natural personality is essential
Strong communication skills with the ability to engage customers with ease
Ability to remain focussed at greeting customers and deterring suspicious activity
To have a natural empathy with our M&S brand and values, including service behaviours
To be self-motivated, willing to improvise and suggest or try new approaches
Able to maintain high standards of appearance and uniform standards
No requirement to be licensed, but good observation skills would be a benefit
**Key Relationships and Stakeholders**
Store Management team
Store Colleagues
Operational Security Manager
Regional teams (RLPMs/RCOMs)
Store Detectives
SOC
Police
Local Networks
-
Customer Assistant
6 days ago
Durham, United Kingdom M&S Full time**All the details** Work Pattern Temporary 20 hours Start Date w/c 8th May 2024 End date 29th June 2024 Week1 Tues 14:00 - 18:00 Thurs 14:00 - 18:00 Fri 13:15 - 18:00 Sat 10:00 - 18:00 Week 2 Sun 11:00 - 15:00 Mon 14:00 - 18:00 Wed 14:00 - 18:00 Thurs 09:00 - 13:00 Fri 09:00 - 13:00 **Key Accountabilities and Measures** Clearly identified to provide...
-
Customer Assistant
Found in: beBee jobs GB - 3 weeks ago
Durham, Durham, United Kingdom Marks and Spencer Full timeAll the detailsCustomer Assistant - Foods - Arnison Centre Durham Temporary Position, 28th April to 29th June 16 Hours Mon Tues Wed Thurs Sat This job role involves working early mornings and means we cant consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe...
-
Customer Assistant
Found in: beBee jobs GB - 2 weeks ago
Durham, Durham, United Kingdom Marks and Spencer Full timeAll the detailsCustomer Assistant - Foods - Arnison Centre Durham Temporary Position, 28th April to 29th June A variety of shifts available including early morning starting at 05:00, to be discussed at interview. This job role involves working early mornings and means we cant consider applications from anyone under the age of 18. This is to comply with the...
-
Customer Assistant
Found in: beBee jobs GB - 2 weeks ago
Durham, Durham, United Kingdom Marks and Spencer Full timeAll the detailsCustomer assistant - Foods - Arnison Centre Durham Temporary Position, 11 Hours Sun Wed Thurs This job role involves working early mornings and means we cant consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Purpose To...
-
Customer Assistant
Found in: beBee jobs GB - 2 weeks ago
Durham, Durham, United Kingdom Marks and Spencer Full timeAll the detailsCustomer Assistant - Warehouse Operations - Arnison Centre Durham Temporary Position 28th April to 29th June 14 hours Tues Thurs Sat This job role involves working early mornings, operating specialist equipment and using harmful cleaning agents. This means we cant consider applications from anyone under the age of 18. This is to comply with...
-
Customer Relationship Assistant
2 weeks ago
Durham, United Kingdom Elis Full timeElis is an international multi-service provider, offering têxtile, hygiene and facility services solutions. Present in Europe and Latin America, we are a leader in most of the 29 countries in which we operate, employing 52,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their...
-
Customer Assistant
Found in: beBee jobs GB - 1 week ago
Durham, Durham, United Kingdom Marks and Spencer Full timeAll the detailsCustomer Assistant - In Store Bakery - Bishop Auckland Temporary, 20.5 Hours, 12th May to 29th June Week 1 Mon 6:00-14:00Tue Thurs Week 2 Mon Tues Sat This job role involves the use of harmful cleaning agents and this means we cant consider applications from anyone under the age of 18. This is to comply with the relevant health and safety...
-
Customer Assistant
Found in: beBee jobs GB - 1 week ago
Durham, Durham, United Kingdom Marks and Spencer Full timeAll the detailsCustomer Assistant - Warehouse Operations - Bishop Auckland Temporary Position, 15 Hours, 12th May to 29th June Vacancy 1Tues 11:00-19:00Wed Week 2Mon 11:00-19:00Sat Vacancy 2 Fri 11:00-19:00Sat 11:00-19:00Week 2 Wed Sat 11:00-19:00 This job role involves working early mornings, operating specialist equipment and using harmful cleaning agents....
-
Customer Assistant
Found in: beBee jobs GB - 5 days ago
Durham, Durham, United Kingdom Marks and Spencer Full timeAll the detailsWork pattern; Temporary Start date: w/c 8thMay 2024 End Date: 29th June 2024 Week 1 Sun 11:00 - 15:00Mon 14:00 - 18:00Wed 14:00 - 18:00 Thurs 09:00 - 13:00Fri 09:00 - 13:00 Week 2 Tues 14:00 - 18:00Thurs 14:00 - 18:00Fri 13:15 - 18:00Sat 10:00 - 18:00 Key Accountabilities and Measures Clearly identified to provide customers with a visible...
-
Customer Assistant
Found in: beBee jobs GB - 5 days ago
Durham, Durham, United Kingdom Marks and Spencer Full timeAll the detailsWork Pattern Temporary 20 hours Start Date w/c 8th May 2024 End date 29th June 2024 Week1 Tues 14:00 - 18:00Thurs 14:00 - 18:00Fri 13:15 - 18:00Sat 10:00 - 18:00 Week 2 Sun 11:00 - 15:00Mon 14:00 - 18:00Wed 14:00 - 18:00 Thurs 09:00 - 13:00Fri 09:00 - 13:00 Key Accountabilities and Measures Clearly identified to provide customers with a...
-
Customer Assistant
Found in: beBee jobs GB - 2 weeks ago
Durham, Durham, United Kingdom Marks and Spencer Full timeSummaryWorking PatternWeek 1Sun Mon: Wed Thurs Fri Week 2Tues Thurs Fri Sat All the detailsAnticipated end date 29th June 2024 Week 1Sun Mon: Wed Thurs Fri Week 2Tues Thurs Fri Sat Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our...
-
Customer Relationship Assistant
1 week ago
Durham, United Kingdom Elis Full timeElis is an international multi-service provider, offering têxtile, hygiene and facility services solutions. Present in Europe and Latin America, we are an authority in most of the 29 countries in which we operate, employing 52,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their...
-
Customer Assistant _ Operations
Found in: beBee jobs GB - 2 weeks ago
Durham, Durham, United Kingdom Marks and Spencer Full timeAll the detailsCustomer Assistant - Warehouse Operations - Arnison Centre Durham Temporary Position, 28th April to 29th June 14 Hours Tues Thurs Fri This job role involves working early mornings, operating specialist equipment and using harmful cleaning agents. This means we cant consider applications from anyone under the age of 18. This is to comply with...
-
Customer Assistant
6 days ago
Durham, United Kingdom M&S Full time**All the details** Work Pattern Temporary 14 Hours Start Date: w/c 8thMay 2024 End Date: 29th June 2024 Tues 13:00 - 17:00 Thurs 05:00 - 09:00 Sat 15:00 - 21:30 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant...
-
Customer Assistant
6 days ago
Durham, United Kingdom M&S Full time**All the details** Work Pattern: Start Date: w/c 8th May 2024 End Date: 29th June 2024 Temporary 14 Hours per week Tues 13:00 - 17:00 Thurs 12:30 - 16:30 Fri 12:00 - 18:30 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our...
-
Customer Assistant
Found in: beBee jobs GB - 5 days ago
Durham, Durham, United Kingdom Marks and Spencer Full timeAll the detailsWork Pattern: Start Date: w/c 8th May 2024 End Date: 29th June 2024 Temporary 14 Hours per week Tues 13:00 - 17:00 Thurs 12:30 - 16:30 Fri 12:00 - 18:30 This job role involves operating specialist equipment and using harmful cleaning agents. This means we cant consider applications from anyone under the age of 18. This is to comply with the...
-
Customer Assistant
Found in: beBee jobs GB - 5 days ago
Durham, Durham, United Kingdom Marks and Spencer Full timeAll the detailsWork Pattern Temporary 14 Hours Start Date: w/c 8thMay 2024 End Date: 29th June 2024 Tues 13:00 - 17:00 Thurs 05:00 - 09:00 Sat 15:00 - 21:30 This job role involves working early mornings, operating specialist equipment and using harmful cleaning agents. This means we cant consider applications from anyone under the age of 18. This is to...
-
Customer Assistant- Service
Found in: beBee jobs GB - 2 weeks ago
Durham, Durham, United Kingdom Marks and Spencer Full timeAll the detailsStart date W/C 28th April 2024 End Date Saturday 29th June 2024 Work Pattern 20 Hours per Week Week 1Tues 14:00-18:00Thurs 14:00-18:00Fri 13:15-18:00Sat 10:00-18:00 Week 2Sun 11:00-15:00Mon 14:00-18:00Wed 14:00-18:00Thurs 09:00-13:00Fri 09:00-13:00 Key Accountabilities and Measures Clearly identified to provide customers with a visible...
-
Customer Assistant _ Operations
Found in: beBee S GB - 3 weeks ago
Durham, Durham, United Kingdom Marks and Spencer Part timeAll the detailsCustomer Assistant - Warehouse Operations - Arnison Centre Durham Temporary Position, 28th April to 29th June 14 Hours Tues 1300-1700Thurs 1230-1630Fri 1200-1830 This job role involves working early mornings, operating specialist equipment and using harmful cleaning agents. This means we cant consider applications from anyone under the age of...
-
Customer Assistant
Found in: beBee S GB - 3 weeks ago
Durham, Durham, United Kingdom Marks and Spencer Part timeAll the detailsCustomer Assistant - Foods - Arnison Centre Durham Temporary Position, 28th April to 29th June 16 Hours Mon 0500-0800Tues 0500-0800Wed 0500-0800Thurs 0500-0800Sat 1200-1600 This job role involves working early mornings and means we cant consider applications from anyone under the age of 18. This is to comply with the relevant health and safety...