Medical Secretary

**Medical Secretary Job Description**

POST TITLE: Medical Secretary

RESPONSIBLE TO: Administration Manager

SURGERY: Elm House Surgery & Cator Medical Centre

**Purpose**

The secretarial team are responsible for the provision of efficient and comprehensive secretarial support to the practice. Duties should be undertaken in an accurate, professional and methodical manner at all times.

**Duties:

- **
- Ensure the smooth running of the secretarial service and prioritise workload as appropriate.
- To answer telephone enquiries in a prompt, efficient and helpful manner.
- To actively manage and respond to patient tasks prioritising where appropriate.
- To use the digital dictation system to type referrals, clinical letters and reports as required by the doctors and nurses.
- To refer patients via the e-referral system and oversee progress of those referrals.
- To actively monitor the 2 week wait referrals and ensure appointments for patients have been secured and attended.
- To liaise with hospitals and other outside agencies regarding appointments, missing hospital correspondence and test results.
- To deal with enquiries from patients professionally and sympathetically.
- mail according to protocol.
- Checking the eReferrals worklists daily making sure rejections / triage outcomes are processed.
- To provide additional secretarial and administrative support to the practices as required.

You will be required to undertake all other duties that may be reasonably asked of you.

**Job Types**: Part-time, Permanent
Part-time hours: 24 / 32 per week

**Benefits**:

- Company pension
- Sick pay

Schedule:

- Day shift

COVID-19 considerations:
Wearing of face masks is optional in the administrative areas, we encourage the use in communal areas.

Ability to commute/relocate:

- Beckenham, BR3 3FD: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Medical Secretarial: 1 year (required)

Work Location: One location

Reference ID: HPAFeb.2023