Helpdesk Administrator

**Customer Services help desk**

**Part time - 20 hours per week.**

**Salary : £13,068**

**Location : Prescott**

**Shifts**

**Week 1 **Monday - Off / Tuesday 8-1pm / Wednesday - Off / Thursday - 8am-1pM/Friday 1pm-6pm / Saturday 1pm - 6pm

**Week 2 **Monday 1pm-6pm / Tuesday 8am-1pm / Wednesday - Off / Thursday 8am-1pM/Friday and Saturday - OFF / Sunday 8am-1pm

We are recruiting for an experienced **customer support help desk administrator** in Prescott to join our team.

We are an international facilities management company who have been established in the UK for over 30 years but also have offices across the world. We currently turn over 2 billion per year in the UK alone We currently employee around 9,0000 employees across England, Scotland and Wales and have many long standing relationships with out clients are able to offer all our clients reactive callout services and planned maintenance tailored to meet their specific needs.

**Key Responsibilities**:

- Answering calls and escalating to the relevant team if needed
- Dealing with calls on the service desk with queries and emergency repair calls
- Scheduling works and keeping track of them
- Carrying out administration duties and inputting information onto the system
- Quoting for any equipment or materials needed
- Deal with engineers to ensure the projects are completed in sufficient time

**Job Types**: Part-time, Permanent

**Salary**: £13,000.00-£13,068.00 per year

**Job Type**: Part-time

**Salary**: £13,000.00-£13,068.00 per year

Expected hours: 20 per week

**Benefits**:

- Company pension
- On-site parking

Work Location: In person