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Claims Adjuster
4 months ago
At RSA our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. We are a proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe.
We are currently recruiting for a Claims Adjuster to join our established and experienced Professional and Financial Risk claims team here at RSA working on a hybrid basis from either our Glasgow or Horsham office 3 days per week.
**Your role**
As our Claims Adjuster, you will handle and negotiate the settlement of Professional Indemnity and Financial Risks claims in collaboration with colleagues and working closely with external legal panel firms, brokers and our customers
Your responsibilities will include handling Professional and Financial Risks claims in accordance with your claims license authority, achieving agreed-upon performance targets and delivering excellent customer service within agreed SLA’s.
The team is based in our Glasgow office or in Horsham, West Sussex, so access to either of these locations would be necessary.
**About you**
You will be highly literate with excellent communication and negotiation skills and take personal responsibility for your development. You will have the ability to manage your own work and be able to work successfully within a team environment.
Formal qualifications obtained through ACII and /or relevant degree are preferred, however, experience and ambition is regarded equally important.
**What we offer you**
At RSA we put our people first. We have adopted hybrid working as standard, to give you better a better work/life balance and an excellent flexible working mindset. That is on top of insurance discounts (up to 40%) and pension contributions of up to 11%, looking after your wallet and your wellbeing.
We’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
**About Us**
We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
We understand that, for most, home life is a priority, so we are happy to consider all our roles on a part-time or job-share basis. We are committed to hybrid-working so if you'd like flexibility in when, where, or how you work, we’d love to hear from you.
If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how RSA could be the next step in your career journey.Responsibilities:
- Investigate and evaluate insurance claims
- Analyze policy coverage and determine claim eligibility
- Gather and review relevant documentation, such as police reports, medical records, and witness statements
- Interview claimants, witnesses, and other relevant parties to gather information
- Determine the extent of liability and negotiate settlements with claimants or their representatives
- Ensure accurate and timely processing of claims payments
- Maintain detailed records of claim investigations and settlements
- Collaborate with other departments, such as legal or medical professionals, as needed
Qualifications:
- Bachelor's degree in a related field or equivalent experience
- Previous experience in claims adjusting or a related field is preferred
- Strong analytical and problem-solving skills
- Excellent organizational and time management abilities
- Proficient in clerical tasks, such as data entry and record keeping
- Knowledge of insurance policies, regulations, and procedures
- Excellent verbal and written communication skills
- Ability to work independently and make sound decisions
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, qualifications, or working conditions associated with the role.
**Job Types**: Full-time, Permanent
**Benefits**:
- Flexitime
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Glasgow: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Glasgow
