Resident Liaison Officer

We're looking for a Resident Liaison Officer to join our Residential Solutions Team based in North London.

**Location**: North London - Site working across a number of Sites in the area

**Contract**:Permanent, Full time

**What will you be responsible for?**

As a Resident Liaison Officer, you'll be working within the Building Solutions Team, supporting them in facilitating the smooth running of projects.

Your day to day will include:

- Facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Kier team.
- Carrying out property condition surveys
- Arranging works and surveys appointment.
- Sending out letters and paperwork pre and post appointments

**What are we looking for?**

This role of Resident Liaison Officer is great for you if:

- Have strong experience as a Resident Liaison Officer with a housing maintenance background
- Have a strong understanding of relevant legislation & compliance issues surrounding housing & property
- Have the ability to deal with sensitive & difficult scenarios.
- Have face to face customer service experience and a willingness to learn

**Rewards and benefits**

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

**Diversity and inclusion**

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

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