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Customer Support
4 months ago
Responsibilities and duties:
- Chase delivery issues with couriers
- Deal with amendments to customer orders
- Manage product returns and warranty issues
- Process refunds
- Recommend products and advise on suitability
- Carry out basic technical calculations
- Take customer orders and card payments via phone
- Prepare quotations and proforma invoices
Person Specification
**Qualifications**:
- Good passes in English, Maths & Physics at GSCE as a minimum
Key skills
- Strong communication skills & confident talking with customers on the phone
- Ability to grasp technical detail/concepts and understand the product range to advise customers (training will be provided)
- Conscientious, professional, and able to integrate well into a small team
- Customer-centred, solution-driven approach
- Good written and verbal English language skills
- Good arithmetic and numeracy skills
- Proficient in MS Office suite of products
Experience
- Technical sales, technical product support experience, or other appropriate technical background is essential
- Experience of working in an electrical-based industry would be advantageous.
Days/Hours: Mon-Fri | 9:00am - 5:00pm
**Salary**: £28-30k dependent on experience
Benefits: Group Life Assurance / Health Cash Plan / 10% Employer Pension Contribution / 25 days holiday / Discretionary annual bonus
**Job Type**: Permanent
Pay: £28,000.00-£30,000.00 per year
**Benefits**:
- Company pension
- Life insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
**Experience**:
- Technical Sales: 1 year (preferred)
Work Location: In person
Reference ID: KAB19905