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Customer Support

4 months ago


Long Crendon, United Kingdom Downtown Recruitment Full time

Responsibilities and duties:

- Chase delivery issues with couriers
- Deal with amendments to customer orders
- Manage product returns and warranty issues
- Process refunds
- Recommend products and advise on suitability
- Carry out basic technical calculations
- Take customer orders and card payments via phone
- Prepare quotations and proforma invoices

Person Specification

**Qualifications**:

- Good passes in English, Maths & Physics at GSCE as a minimum

Key skills
- Strong communication skills & confident talking with customers on the phone
- Ability to grasp technical detail/concepts and understand the product range to advise customers (training will be provided)
- Conscientious, professional, and able to integrate well into a small team
- Customer-centred, solution-driven approach
- Good written and verbal English language skills
- Good arithmetic and numeracy skills
- Proficient in MS Office suite of products

Experience
- Technical sales, technical product support experience, or other appropriate technical background is essential
- Experience of working in an electrical-based industry would be advantageous.

Days/Hours: Mon-Fri | 9:00am - 5:00pm

**Salary**: £28-30k dependent on experience

Benefits: Group Life Assurance / Health Cash Plan / 10% Employer Pension Contribution / 25 days holiday / Discretionary annual bonus

**Job Type**: Permanent

Pay: £28,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Life insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Technical Sales: 1 year (preferred)

Work Location: In person

Reference ID: KAB19905