Programme Support Officer

1 week ago

Guildford, United Kingdom National Highways Full time

Your new role

Here at National Highways, we have an exciting opportunity for you to join as Programme Support Officer within our Major Projects,nvestment Programme (RIP) division.

The purpose of this role is to support and enable the delivery of capital investment projects in the Major Projects directorate. The broad scope of this role encompasses the delivery and coordination of the project and administrative support to a wide rangeof internal and external stakeholders to time, quality and within budget.

This role is based at the Guildford Office though some travel may be required across other sites to support projects.

What you’ll be leading on:
- Provide comprehensive project support for project management activities including finance, document control and scheme governance ensuring the accuracy and quality of project data and compliance.
- Operate many administrative processes, ensuring that these are delivered accurately on time and in line with defined procedures and standards.
- Enable and support effective information management including the maintenance of high-quality project products and records in accordance with National Highways Policies and Procedures and legal requirements.
- Coordinate high-quality responses for customer contacts and ensure correspondence is drafted and completed to the required performance standards for quality and timeliness. Customer contacts and correspondence may include Customer Enquiries, Complaints,and Ministerial Correspondence.
- Monitor project inboxes to ensure they are managed effectively, distributing, and raising key information with the project team including Assistant Project Manager and Project Manager.
- Support with project/programme governance and assurance requirements including stage gate assessments, independent audits, and project health checks.
- Support with the timely preparation of meetings and engagements with internal and external stakeholders, taking accurate minutes/records where required.
- Assist with project management products including project plans, risk registers, action logs, benefits registers, and stakeholder engagement plans.
- Develop and sustain effective working relationships with key stakeholders in National Highways and the supply chain.
- Contribute to the health, safety and well-being of colleagues, customers, and other parties by participating in Health and Well-being activities throughout the lifecycle of the project.
To be successful you’ll need
- Relevant project and or/programme support skills, knowledge, and experience within a large business.
- Experience in the use of business information and document management systems.
- Exceptional organisational skills including managing multiple tasks to deadlines. Experience in answering queries, drafting, and managing correspondence.
- Experience in customer and stakeholder engagement.
- Excellent customer service skills
- Good written and verbal communication
- Knowledge or experience in project and or/programme management. Working with information and reports.
- Strong collaborator, to gain the involvement and engagement of a wide range of stakeholders

A bit about us

RIP is responsible for the development and delivery of junction improvements, bypasses, projects of National significance and major infrastructure projects. We deliver capital improvements that will help to grow the economy and deliver wider social benefitsand improve infrastructure.

**About Us** Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to dobetter and actively encourage and support our colleagues to do the same with their careers.

So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you’ll be a great fit for our organisation.

An informal blended working approach has been adopted for many of our roles across National Highways. We offer many different ways to work flexibly and we’re open to discuss part-time working, job shares, and flexible start and finish times.

Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.

Our benefits package
- Our total reward package includes basic salary, the potential for a performance related bonus
- Contributory pension scheme with employer contribution of up to 10%
- Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
- Flexible hours and blended working between base location/home
- Life assurance of 4 times annual salary
- Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
- A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
- Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are
- Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
- Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
- Community friendly - offering paid leave to volunteer, 3 days basic/year plus an extra 3 days to support the national Covid effort.

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