Evening Workflow Coordinator

2 months ago

City of London, United Kingdom Taylor Burlington Full time

**About the Role**
- Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
- Assist in identifying and executing ways to develop and enhance relationships with clients.
- Liaise effectively with Document Centre Manager as required.
- To handle first line complaints and escalate appropriately.
- Excellent customer service skills.
- Workflow management for the Document Centre.
- Utilising client tools and templates in document preparation as required.
- Technical document trouble-shooting support as required within the centre or directly with centre users.
- Adherence to brand guidelines and best practices when preparing documents.
- Producing work product which is of a highly professional standard, consistent in formatting and style.
- Performing quality control measures on work produced, including by colleagues.
- Managing and prioritising assigned projects to ensure deadlines and expectations are met.
- Acquire and maintain an in-depth working knowledge of the client’s working environment and business needs.
- Effective project communication and handover between shifts.
- Identifies concerns, risks and conflicts and asks for assistance when required in a timely and constructive manner.
- Responsible for continuing to upgrade work skills by participating in company-offered training and development programs and staying abreast of technology changes relevant to this role.
- To develop an overview on team skills in producing complex documents.
- Must be flexible and responsive to business needs.
- To assist in the collation and preparation of data for monthly reporting.
- Monitoring productivity of the team ensuring that any issues are identified.
- To act as a focal point for the team for queries or concerns and escalate accordingly.
- To ensure adequate staffing is provided for on the shift and to liaise with the Document Centre Manager to procure extra resource if necessary.
- To maintain a close working relationship with the Document Centre Manager.
- Other duties as assigned.
- Hours of work:15:00-23:00 (1 hr break) or 15:30-23:00 (30 mins break).
- Location: Remote

**About You**
- Ability to multi-task and oversee multiple projects at any given time, as well as perform accurately under time pressures and constraints.
- Show initiative and good judgment and be able to work independently.
- Ability to concentrate in an environment of multiple demands and distractions.
- Able to maintain confidential information and work in a fast-paced, dynamic and creative environment.
- Able to work effectively with colleagues of all levels in an organisation.
- Excellent written and oral communication skills to interface with clients and colleagues.
- Seeks and responds positively to all forms of feedback (client/line manager/appraisal); learning from experience.
- Strongly self-motivated; always adopts a 'can do’ approach; takes pride in work and the larger organisation.
- Experience of administering effective workflow management systems in a legal or other professional services environment.
- Previous document production experience in a professional service environment.
- Experience of working in an outsourcing/offshoring environment.
- Excellent working knowledge of document production practices and technologies.
- Advanced technical knowledge.

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