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Customer Service Representative
4 months ago
**Location**:
- Newton Aycliffe
**Division**:
- Resins
**Department**:
- Commercial - Customer Service
**Full / Part Time**:
- Full Time
**Salary**:
- Up to £30,000 dependent on experience
**Customer Service Representative (CSR)**
An opportunity has arisen for is recruiting a Customer Services Representative at our Specialty Polymers and Resins business based in Newton Aycliffe. You will be part of a small team providing excellent customer service and managing all sales orders effectively.
Mitsubishi Chemical are one of the world’s largest chemical producers, supplying a wide range of sectors from automotive and electronics to medical and sport. We take a global approach across all business areas to serve our customers worldwide in the most efficient and effective way.
**About the role**
As part of the Commercial Team you will be processing sales orders, as well as managing invoicing, Brexit and general administration. This role will also support the sales team with weekly and monthly reporting activities. With proven customer service experience, preferably gained within a manufacturing environment, you will be working effectively with customers across Europe and our wider global markets.
**What we are looking for**
- The ability to self-manage, be highly organised and professional with a strong attention to detail.
- A service orientated style and flexibility will mean you are able to resolve customer queries effectively and efficiently.
- You will have the proven ability to work well in a team with excellent interpersonal and communication skills.
- Strong IT skills are essential, as is a detailed knowledge of international shipping and the associated customs documentation requirements.
- Experience of SAP SD is preferable.
- Knowledge of another European language would be an advantage.
**What’s in it for you?**
- A working environment based on trust, mutual respect and is centred around our core value, KAITEKI.
- With our strong value focus of releasing individual personal potential, you will have access to personal development.
- A very competitive remuneration package.
- 25 days annual leave plus bank holidays.
- Pension contributions matched plus 2%.
- Life Assurance (4x salary)
- Private healthcare for you and the option to add your family.
