Onboarding Lead

4 months ago

London, United Kingdom TrueLayer Full time

**Who we are**:
At TrueLayer, we're building a global open banking platform that's changing how money moves and so much more. We make payments and refunds instant, account data accessible and verification seamless — all so innovators in every industry can build better financial experiences for their users.

To date, we've raised $270 million from world-renowned investors including Stripe, Tiger Global, Addition and Tencent. We've got offices in London, Milan and Dublin. And we're trusted by industry leaders like Revolut, Coinbase and Nutmegthough we're not stopping here.

Our vision is a financial system that works for everyone. To make that happen, we're creating original and innovative products that will remove the friction from finance for good. We're seriously scaling our infrastructure, we're entering new areas all the time, we're cornering a whole new category — and we'd like your support to get us there.

**Description**:
TrueLayer KYC/Onboarding team are part of the engine which helps our client either pre or post-sign-up. This team has several functionalities from day-to-day Client Care to Technical Support but also Transaction Monitoring and AML investigations. Our KYC/Onboarding team have a full view of the customer journey influencing it at every step by ensuring our clients have a smooth experience using our platform from the very first time to business as usual.

This is an exciting opportunity for an Onboarding Lead to join Truelayer in developing TrueLayer's ongoing monitoring processes. You will play an integral role to maintain our first line of defence against money laundering and financial terrorism. This position is focused on protecting TrueLayer from financial crime exposure.

You will be supported by your team members and other cross-functional areas to ensure that you have access to information and tools to best develop our financial crime-fighting function

**As our Onboarding Lead, you will**:

- Manage the day-to-day Business as Usual (BAU) activities of the team of due diligence specialists, ensuring they are hitting the agreed SLAs and maintaining a high quality of work.
- Act as an escalation point for due diligence related financial crime issues for junior members of the team and the wider business.
- Identify potential gaps in existing due diligence systems and controls and drive enhancements and/or remediation. Working with Product owners to build automation and system improvements & gain operational efficiencies.
- Assist the Head of Client Ops to ensure that due diligence solutions are effectively designed and contribute to the implementation of new processes where required e.g. to meet regulatory changes.
- Lead ad-hoc projects relating to financial crime due diligence operations (e.g. end-user KYC project).
- Advising on operational, regulatory and risk issues as we expand into new products, geographies and/or target markets.
- Support with the execution of the QC Control Framework and operating models for due diligence & oversight of new and existing customers
- Lead the accurate collation of management information 'MI' related to due diligence processes and reporting findings regularly to relevant senior management, the MLRO, Head of FinCrime and their team leaders.
- Assessment of management information 'MI' to identify potential issues and plan for future resource needs.
- Responsible for ensuring that operational procedures are kept up to date.
- Assisting internal and external auditors on FC audits. Assisting the Head of ClientOps to track remediation projects and to close all outstanding findings from audits and risk assessments, reporting MI on progress.
- Responsible for vendor management, working closely with onboarding suppliers and ensuring that the tool is fit for purpose, optimised and any issues are escalated.

**Requirements**:
**About you**:

- Extensive experience onboarding higher risk customer types, including but not limited to those within the e-commerce merchants/ igaming/gambling and/or cryptocurrency space.
- Experience in leading successful operational teams.
- Ability to articulate Financial Crime (FC) risks and provide guidance to the wider team as to how these risks can be assessed, taking into account any mitigating controls, to make an informed decision as to whether a prospective customer should be onboarded.
- Experience dealing with complex business models and a range of different business customer types.
- Excellent working knowledge of Financial Crime risks, AML controls and KYC/CDD best practices.
- Ability to act as a Subject Matter Expert (SME) for 1LOD DD, supporting other business areas with financial crime matters.
- Ability to adapt to, and lead people through change in a positive manner.
- Comfortable working with other functions and challenging or escalating, where required.
- Experience in optimising due diligence processes and procedures.

**We would be particularly excited if you have**:

- Experience in Finance, a Fi

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