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Trainee Enforcement Agent

3 months ago

Birmingham, United Kingdom CDER Group Full time

**About CDER Group**

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

**Introduction**

Realistic earnings of £60k once qualified, this position is a field-based role learning the necessary skills to become a Certificated Enforcement Agent.

If you are self-motivated, enjoy being part of a successful team and are committed to helping people, why not consider our award-winning Trainee Enforcement Programme. Lasting for approximately 10-12 weeks, you will be paid a salary throughout the training period. Successful completion of the course results in a level 2 equivalent qualification in Taking Control of Goods and a guaranteed self-employed or employed contract with CDER Group.

Established in 2004, CDER group is a trusted partner to UK Government and a market leading innovator in the recovery of unpaid taxes, fines, commercial debt and magistrates warrants.

No experience is needed as all training will be supplied.

**Full driving license and access to a vehicle is essential during your training period**. Vehicle hire is available once you have successfully completed training.

**Responsibilities**
- Adhere to Enforcement industry legislation, particularly the Laws Tribunals Courts & Enforcement Act 2007 and Taking Control of Goods, Commercial Rent Arrears Recovery, The Certification of Enforcement Agents Regulations 2014
- Meet with an Enforcement Agent mentor in a timely fashion when undertaking “work shadowing” activities
- Attend addresses, alongside a certificated Enforcement Agent and observe Taking Control of Goods if payment is not made
- Ability to negotiate payment arrangements which complies with client and company guidelines
- Upload notes, photos and fees from each visit to the case management system correctly
- Be confident and self-motivated with the ability to achieve targets
- Act in a professional manner at all times
- Identify vulnerable groups and work within the company’s vulnerable group and safe-guarding policies
- Adhere to company compliance and data protection throughout every visit

**Personal qualities, experience and skills**
- Good verbal communication
- Excellent negotiation skills
- Ability to work under pressure
- Manage conflict and deal with vulnerable members of the public
- You need to be of smart appearance and a good level of fitness

**Benefits**
- Gym membership contribution: we will give you up to £20 per month towards your gym membership
- Company pension
- 24/7 employee assistance programme
- Company sick pay
- Referral programme
- Discounts and savings available on our bespoke staff rewards platform
- 25 days holiday, rising to 28
- Voluntary service opportunities to a charity of your choice - up to two days per year
- Long service awards
- Enhanced family leave
- Mobile, Body worn video

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to disability, please contact the HR Department.

**Job Types**: Full-time, Temporary contract

**Salary**: £13.74 per hour

**Benefits**:

- Additional leave
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Gym membership
- Referral programme
- Sick pay
- Store discount
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: On the road