Business Support

3 weeks ago

Salford, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 257128**Salary**:

- £22,524 - £22,524**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- HMRC - SOLS - Legal Operations**Type of role**:

- Administration / Corporate Support
- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time, Compressed Hours**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Salford, North West England, M3 5FSAbout the job

**Job summary**:
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

**About SOLS**:
Across Solicitor's Office and Legal Services (SOLS) we provide legal services to the whole of HMRC. This includes:

- The conduct of independent reviews of decisions made by HMRC which are requested by customers under the legislative provisions.
- The conduct of tribunal and civil litigation on a full range of services.
- Work on new legislation.
- Drafting of statutory instruments and other legal documents.
- Legal advice to ExCom and staff.

We also provide technical accountancy and forensic services to HMRC, are head of the Compliance Accountants’ and Insolvency Professions as well as handling Ministerial Correspondence and Freedom of Information requests for HMRC.

**This Team Specifically deals with**:
The provision of a full range of administrative support for our customers including our internal technical caseworkers, lawyers, accountants, review officers, and senior managers.

There is a strong team working ethos in all teams and a variety of interesting and challenging work.

**Job description**:
You will need to be self-motivated, flexible and prepared to work across a range of duties, these could include
- Registering, opening and closing of cases on case management systems
- Liaising confidently with internal and external stakeholders including the Tribunal service
- Communicating accurately in writing to internal or external contacts
- Contacting customers by telephone and answering customer queries
- Maintaining and updating various databases, spreadsheets and audit trails
- Updating performance data for management information
- Being part of an in-office rota system for postal cover
- Photocopying, printing, and scanning documents
- Arranging travel and accommodation
- Room booking and arranging meetings
- Inbox management of post received via digital methods

**Person specification**:
**Essential Criteria**:

- Two GCSEs Grade 4 or above (Formally grade A-C if taken prior to 2017) in Maths and English (or equivalents), in England and Northern Ireland.
Or
- Two GCSEs Grade A-C in Maths and English (or equivalents), in Wales
Or
- Two Credit Standard Grades or National Qualifications level 5, in Maths and English (or equivalents), in Scotland.

Proof of qualifications must be shown at interviews.

**Qualifications**:

- Two GCSEs Grade 4 or above (Formally grade A-C if taken prior to 2017) in Maths and English (or equivalents), in England and Northern Ireland.

Or- Two GCSEs Grade A-C in Maths and English (or equivalents), in Wales

Or- Two Credit Standard Grades or National Qualifications level 5, in Maths and English (or equivalents), in Scotland.

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles, and will assess your Strengths and Experience.- A CV, to include job history from the last 3 years
- A 500-word Personal Statement to include experience of what you can bring to the role, what previous experience you have which relates to the job description and any other information which you think will be of value.

Selection will be by sift and (if required) interview.

The CV and Personal Statement will be scored separately.

Interview will be held in person.

The interview process will include: Experience and Strengths.

Sift and Interview dates to be confirmed.

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