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Senior Commercial Account Handler

4 months ago

West Malling, United Kingdom Insure Recruitment Full time

This an exciting job opportunity for a results-driven commercial account handler, who is seeking an opportunity to further develop their career by joining one of the leading global insurance and risk management companies and being a part of their well-establishedteam based in West Malling as a Senior Commercial Account Handler.

Alongside a highly competitive salary, you will have
- Hours of work are based on a 35-hour working week, Monday to Friday, from 9 am to 5 pm.
- Hybrid working flexibility after training and induction period.
- 25 days holiday plus bank holidays + option to buy/sell an additional 5 days up to 30 days.
- Excellent pension scheme in place.
- Exceptional flexible benefits to tailor around your personal needs.
- Life insurance.

To be successful in this role, you will have several years of proven commercial insurance experience ideally gained in a broking environment. You will also have
- A broad range of technical knowledge of Property, Casualty, Motor, Cyber, D&O, and PI lines (advantageous).
- We will consider previous experience from a Broker, Insurer, or MGA background.
- Risk awareness in handling customer information.
- Outstanding communication and interpersonal skills, confidence when building and maintaining rapport, strong planning, and analytical skills with high accuracy and attention to detail.
- Currently holding or working towards one of the Chartered Insurance Institute Qualifications, Cert CII, Dip CII or ACII would be an advantage but is not essential.
- Proficient in MS office
- Eligible to work in the UK.

Having achieved a considerable amount of experience and knowledge, your role as a Senior Commercial Account Handler will be focused on providing a quality service, acquiring optimal retention numbers, and pushing for growth where appropriate, alongside
- Creating documents for new customers, along with any mid-term adjustments and renewal information too. Ensure all customer details are recorded accurately and entered into the system in a timely fashion.
- Obtaining renewal terms for customers, always ensure you've explored other options before providing the best available solution.
- Prepare renewal closings from meeting minutes and ensure cover is bound by the renewal date.
- Dealing with insurers and customer queries about their policies.
- Confirming cover with relevant insurers, processing policies, and chasing up outstanding documentation when required.
- Dealing with account queries and credit control matters highlighting any concerns to account managers.