Network Manager

4 weeks ago

Bristol, United Kingdom Commercial Limited Full time

Are you an experienced IT professional and looking for a new opportunity within the legal sector?

If so, we are looking for an experienced Network Manager to join one of our new Managed Service clients; a leading legal firm, with six offices across Bristol and South Gloucestershire.

**The role**

As a Network Manager, you will report into one of our Service Delivery Manager's and be responsible for the firm’s IT operations including management and support of the firm’s core IT infrastructure, services and data, engagement with key service stakeholders,and liaison with third party resolver groups.

**Your responsibilities as a Network Manager will be**:

- To be accountable for the primary management and support of the firm’s core IT infrastructure, services and data within defined contractual SLA’s
- Deliver high quality, reliable, secure and performant IT services to the firm
- Manage an onsite IT Technician including coaching, mentoring, development, and all necessary HR processes and procedures (1-to-1’s, annual appraisals etc)
- Prioritise workloads to maintain service levels and service KPI’s within a structured service framework.
- Ensure adherence to policies, processes, procedures and best practice throughout the delivery of IT services
- Ensure daily, weekly, monthly checks are completed, with outputs tracked and communicated effectively
- Create, assess, and present relevant management information (MI) and reports that provide transparency, service insights and facilitate service improvement and investment planning
- Work in close collaboration with different resolver groups, both internal and external, to achieve positive outcomes
- Maintain and support information security standards aligned to ISO270001 and Cyber Essentials Plus and industry best practice
- Demonstrate exceptional customer service skills at all times

**About you**
- You will have proven experience of leading and developing IT support services, demonstrating exceptional communication and stakeholder management skills
- Experience of working within a legal or professional services environment would be advantageous
- This role requires line management of an on-site IT team; therefore, management\supervisory experience would be beneficial
- You will demonstrate excellent attention to detail and have the ability to create and present complex management reports to senior stakeholders
- Desire to succeed and the ability to identify and correct problems effectively and quickly
- Previous experience with co-creating an IT Strategy would also be advantageous

Involvement within customer facing hands-on support, maintenance and installation, ideally with exposure to the technologies listed below would be beneficial:
**Cloud Services**
- Azure (including configuration and management)
- Azure Site Recovery
- Windows Virtual Desktop
- Microsoft 365 (including Exchange Online, Sharepoint, Intune)

**Enterprise IT infrastructure**
- Windows Operating Systems (Domain Controllers, File Servers, SQL)
- Networking (Switching, Routing, Firewalls),
- Wireless Solutions

**Applications**
- SOS
- BigHand
- Mimecast
- Tessian
- Exclaimer
- Katchr
- PDF Docs

**About us**

We are proud to be a successful, purpose-driven organisation that is on an exciting journey to achieve an annual turnover of £100m by 2025.

We are a Business Services Group made up eight divisions; Office Supplies, Managed IT, Managed Print Services, Smart Technologies, Technology, Interiors, Commercial Foundation and PPE, Facilities and Workwear.

We invest in our people so they are experts in their field, excel within their environment and continue on a journey of growth and development, personalised to them.

We are #commercialbynature.

**Benefits**

We commit to ensuring all of our employees feel truly valued and appreciated for the work that they do, every day. As a member of the Commercial tribe, you will receive the following:

- A basic salary of up to £50,000 per annum
- A generous holiday allowance of 25 days plus bank holidays, which increases with length of service
- Hybrid working structure with the flexibility to work from home for part of the week
- Life Insurance that offers a payment equivalent to four times your annual salary
- Access to confidential support through our Employee Assistance programme and wellbeing support including a 24-hour GP service and physiotherapy
- Other benefits such as charity volunteering opportunities, pension, cycle to work scheme, flexible working structure and more

**Diversity & Inclusion**

Together, we are committed to attracting, including, inspiring and developing our teams no matter their background, belief or way of life.

We embrace everyone’s unique perspectives and create a genuine belonging for all.

Our employees are who we are and create the brand we are today; we make better decisions and create a consumer-focused environment.

We welcome all applicants regardless of your race, ethnicity, gender, religion, disability, age or sexual orientation.
- Please visit our website for further information about us and to view our job applicant privacy notice._

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