Outpatients Supervisor

Would like to work in a demanding but rewarding environment? Our Outpatient Supervisor ensures that we provide the best service to our patients.

You will need to be passionate about patient care and customer service. This role will support and provide day to day line management of staff.

You will support patients with booking appointments. Ensuring all clinic outcomes are recorded in an efficient and timely manner, notifying G.P.s and/or other referrers into the service of patient D.N.A.s (did not attends). You will retrieve and prepare clinic letters, ensuring relevant patient documentation is available for some outpatient clinics.

You should possess previous experience working in a customer facing environment preferably within the NHS, possess basic keyboard skills, good organisational and excellent communication skills.

Support and manage the clerical staff in the Gynaecology Outpatient department.

Ensure that all key performance indicators are met (e.g. 18-week standard) or escalated within good time to enable resolution.

Check GP referral letters and register patients on Medway and CAB where necessary.

Submit referrals for assessment and make new outpatient appointments as prioritised by the Consultants.

Telephone patients to negotiate appointments or print and send partial booking letters as appropriate.

Manage all electronic referrals as Trust policy.

To amend work processes as directed in line with changes to booking practices as instructed by management team in the implementation of Choose & Book and partial booking.

Deal with patient telephone enquiries across a range of specialties.

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

For full details of the responsibilities and duties of this role please see the attached job description.