Customer Operations Executive

4 months ago

London, United Kingdom Give A Grad A Go Full time

A great salary of £25,000 with performance bonus
- The opportunity to work in a very exciting and successful start-up
- Great career development and progression

**Looking for Graduate Operations jobs, Client Operations roles, or a career in FinTech? Keen to work for a revolutionary FinTech**
**start-up**

**Company profile - FinTech**
**Startup**
In this Customer Operations Executive role in London, you will be joining an incredibly exciting FinTech start-up that is making waves in the pensions sector.

They are completely disrupting the market with their unique and revolutionary product, which automates pension finding from previous employment, reuniting savers with their lost pensions, alongside helping large pension providers grow their assets and customer base whilst delighting their end users.

This industry-leading pension finding engine is also sold to large D2C (direct to consumer) platforms, life insurance companies, and financial advisers, among others. They combine cutting-edge technologies such as OCR (optical character recognition), RPA (robotic process automation) and data mining via web-scraping services to deliver an efficient and automated pension finding experience for clients.

With Excellent reviews on Trustpilot, this company is revolutionising the FinTech space. Their success, alongside successful seed funding, has led to multiple vacancies becoming available in their dynamic and vibrant team

**Key responsibilities - Customer Operations Executive**
- In this Customer Operations Executive role in Finance Technology, you'll be involved in:_
- Managing internal and customer operations, supporting their service which helps savers find lost pensions
- Managing inbound requests and transfers, and activating these operations
- Managing and taking ownership of individual operations projects
- Conducting research
- Bringing new ideas to automate processes of their service
- Speaking with clients directly, being customers, employers, pension providers, and more
- Exposure to customer journeys
- Managing key administrative and operational functions for the business
- Delivering an exceptional customer and client experience

**Job requirements - Customer Operations Executive**
- A 2:1 or above degree from University, all degrees are welcome - you don’t need to have a finance background (in fact, humanities degrees are encouraged)
- Some foundational experience within administration, customer service, or operational support
- Proven ability to excel in and enjoy a customer facing and operational position
- A real all-rounder at University, with leadership roles, societies, projects, internships, study abroad, volunteering, etc.
- Exceptional communication skills and passionate about delivering a high-quality customer service
- Fantastic organisational skills - you'll be able to prioritise your workload effectively and independently
- Detail-oriented

**Benefits of the job - Customer Operations Executive**
- A great salary of £25,000 with performance bonus
- Fantastic office location in London Bridge with hybrid working (1-2 days minimum per week in the office)
- The opportunity to work in a very exciting and successful start-up that is changing the pensions industry - nobody is doing what they’re doing
- Great career development and progression and the ability to scale up your own career within a fast-growing start-up
- Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this._

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