Applications Specialist

7 days ago

Birmingham, United Kingdom Binding Site Full time

**Application Specialist**

Would you like to be part of an organisation which is committed to improving patient lives worldwide through education, collaboration and innovation?

Do you want to make a difference?

If the answer is **‘yes’** then you’re just the kind of person we’re looking for

Be one of our technical experts, providing specialized service and support for EXENT® system, leveraging product knowledge and technical competency to enable our customers to improve multiple myeloma patient outcomes.

**This role has up to 50% International Travel**

**The Role**

Applications Specialist will train and certify end-user customers on the EXENT® system - providing standard, advanced and refresher training courses either at one of our Centers of Excellence or at the customer laboratory.

Create and contribute to the on-going development and delivery of EXENT® Applications Specialist training, certification and competency programs for other members of the Technical Support Group globally. This will require co-visits to customer locations and subsidiary offices.

Be part of a team that support the implementation of the EXENT® system into the customer laboratory - providing hypercare for customers and integration of the overall solution including supporting with LIS requirements.

Collaborate with technical functions both at Global Services and in the regions to provide timely and effective technical support to customers (end-users) and colleagues - includes remote access support and technical investigation work to diagnose faults and restore full system functionality.

The role will require a high degree of competency and product knowledge on the EXENT® system (MALDI TOF Mass Spec, automated MALDI plate preparation and associated software systems). There is a requirement to leverage that knowledge to support the development of globally-approved service processes, EXENT® knowledge articles and relevant technical guides.

Leverage technical competency and customer-facing skills to demonstrate the systems, software and products during VIP demonstrations, customer insight days and other company-led and marketing events.

As a system expert, the Global Applications Specialist will act as the ‘voice of customer’ in projects that may impact the utilization of products and services at the customer laboratory. This includes but is not limited to support with software and system(s) development projects.
- Degree (or equivalent) in life science or other science related field or an equivalent engineering degree qualification or demonstrable scientific experience.
- Experience in a scientific or engineering discipline. (eg. Clinical / research laboratories / electronics / biotechnology / medical devices)

**Knowledge, Skills, Abilities**
- Strong technical aptitude and problem-solving skills.
- Customer-focused with good communication skills
- Fluency in English - both written and verbal.
- Ability to travel locally and internationally at short notice

**Working for us**:
Founded in 1986 by a group of former researchers based at the University of Birmingham, Binding Site part of Thermo Fisher Scientific is today recognised as a market leader in the development of products for the investigation of a range of disorders involving immunodeficiency.

The Company is built on the success of its people and values them as its key asset. Integral to Binding Site is creating a diverse and inclusive culture which welcomes and creates diversity of thought, action, and innovation where all 1,500 colleagues can truly thrive. Support and continuous education is reinforced through partnerships with organisations such as Stonewall.

With a strong focus on building a sustainable future for its workforce and local communities, Binding Site has high aspirations for continuous improvement and ensuring their people contribute to their future vision. In addition, Binding Site has recently been recognised at the 2021 Birmingham Post Business Awards, winning both “Company of the Year” and “International Trade and Export” Awards.

Working at Binding Site part of Thermo Fisher Scientific means being part of a global, award-winning community that delivers innovative solutions with shared ideas and a collective dedication to improving patient lives, worldwide.
- **Location**: Birmingham 5 days on-site for the 1st 6 months training period and Hybrid 3 days onsite Edgbaston & 2 days WFH after. Up to 50% International travel**:

- Hours: 40 hrs

**Benefits**:

- Competitive Salary
- Contributory Pension
- Bonus
- 25 days paid holiday plus bank holidays.
- Medicash
- health benefit

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