Senior Catering Supervisor

7 months ago


Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

An opportunity has arisen for Band 3 Senior Supervisor.

The Post will be Based within the Catering Retail arm primarily in the Staff and visitor restaurant within Phase 2.

This is a very fast pace busy retail area and we are looking for a strong customer service focused leader to enhance our quality service and lead a large team from the front this is a demanding working supervisor role.
- Supervision of the catering staff, allocation of duties
- HACCP, monitoring, temperature control, staff training
- Implementation of changes
- Staff appraisals
- Supervision of the meal service, cleaning and dishwashing

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

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1. Ensuring the rotas are covered. Allocation of work to catering assistants. Liaise with management to ensure there is a continuation of service in the event of major staff shortages. Priorities urgent requests. Authorise overtime within the allocated budget.

2. Training of staff in basic job skills under the direction of Management.

3. Training of health and safety, including cascade training and the monthly
toolbox training. Ensuring that the staff are complaint with the mandatory
training including COSHH. Making arrangements for staff to attend training.

4. Tool box training. Ensure that staff are trained in the Toolbox training. Record the information on the appropriate documents on the computer. Get involved with the development of tool box training sheets.

5. Carry out staff appraisals

6. Cooperates on matters of health and safety and ensures that all staff comply with current Health and safety practices.

7. Ensuring all staff carry out their duties to the required standard as determined by Management. Identify and resolve staff performance problems. Highlight issues with management.

8. Under the direction of management, authority to give informal disciplinary warnings.

9. Report any issues with staff that do not comply with Aintree values.

10. Maintaining Trust standards of hygiene at all times, including personal
cleanliness, working practices and food handling practices. Ensure that the
unit complies with the departments HACCP policy and ensures that the
necessary documentation is completed.

11. Basic food preparation. Ensuring that food presentation and portion control is of the required standard at all times.

12. Handling customer complaints in conjunction with Management. Completing all the relevant documentation.

13. Visit patients to discuss complaints, special diets and comments. Feed back to head chef/management.

14. Carry out ward visits as per the HACCP policy. Talking to nursing staff and patients.

15. Develop the department, implementing changes and make proposals for changes in working practices.

16. Reporting any structural and mechanical defects, and the need for repair.

17. Supervision and instruction of the cleanliness of their allocated are and
associated equipment and materials.

18. Promoting the sales of goods within the retail outlets.

19. Ensuring that Audit procedures are adhered to within the department.

20. Responsible for the stock and stock control within your designated area. Highlighting potential problems to management.

21. Everyone employed by the company is required by Sections 7 and 8 of the Health and Safety at Work Act 1974 (HASAWA) to take reasonable care for the safety of themselves and others who may be affected by their acts or omissions at work; and not to interfere with or misuse anything provided in the interests of health, safety and welfare.

22. Co-operate on matters of health, safety and welfare to enable the Trust to meet its statutory obligations.

23. Train staff and monitor the use of all equipment and substances are used in accordance with their training and instruction.

24. Inform the immediate line manager of any situation representing a serious and immediate danger to Health and Safety. In the absence of a manager make immediate arrangements to stop immediate danger.

25. Be responsible for the staff use of any personal protective equipment. Dealing with staff who do not comply.

26. Report any personal injury, dangerous occurrence or


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