Cst Admin

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

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JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
Provide secretarial / administrative support to the team in order that they can provide an efficient service to all customers.

Respond to the administrative needs of the service to ensure that the requirements of the organisation are met

**Main duties of the job**:
Clinical Support

Provide accurate, prompt and efficient administrative support to the clinical multidisciplinary team which may include spreadsheets and reports. Use electronic systems to input and access information as required by the clinical multidisciplinary team.
Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.
Deal with telephone calls and general enquiries and maintain an efficient message system coordinating with team members.
Maintain a clear code of conduct and high standards of customer service in terms of dignity,
respect and excellent customer service to all internal and external customers.

**Working for our organisation**:
TRUST VALUES AND BEHAVIOURS

To promote and adhere to the workplace values of NSFT.

Our values and behaviours were created by 1,300 staff members, service users and carers all working together in the Putting People First project.
They reflect what we all believe makes the most positive difference to the care we offer and to
the way we work with one another. By ‘living our values’ we will develop our Trust, our people,
and continue to improve the quality of everything we do.

**Detailed job description and main responsibilities**:
Diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload.
Ensure confidential information is retained and stored in line with Trust policy in an efficient and effective manner.

Use set procedures to undertake administrative and secretarial functions around legislative procedures i.e. Mental Health Act, Mental Capacity Act.
Attend and contribute to internal/external meetings relevant to the post as delegated by the line manager.
Be responsive, adaptable and flexible to working across the locality bases.

**Person specification**:
**GOOD COMMUNICATION**:
**Essential criteria**:

- experience in NHS
- years of experience

**Desirable criteria**:

- Admin experience
- customer service

**attitude**:
**Essential criteria**:

- knowledge of NHS working / Mental health

**Desirable criteria**:

- empathetic
- EQUAL OPPORTUNITIES_
- Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. _
- Additionally, people with disabilities that fall under the Two Ticks - Guaranteed Interview Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). _
- DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB) _
- Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so._
- The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale._

**Employer certification / accreditation badges**:
**Applicant requirements**:
You must have appropriate UK professional registration.