Membership and Ticketing Assistant
6 months ago
**Job Title**:Marketing and Ticketing Assistant
**Reports to**: Senior Membership and Ticketing Executive
**Main Duties**:
- Deal with high volumes of general enquires regarding seating, pricing, ground policies and event details, in a timely manner, referring queries to relevant departments as required
- Handle and resolve customer feedback in line with Ticket Office procedures, escalating as required;
- Provide customers with accurate ticketing, Membership and service information;
- Maintain excellent knowledge of the packages and products to give the best possible customer service;
- Manage on-the-day Box Office operations, selling tickets face to face, reconciling daily cash, and opening/closing, as required;
- Ensure ticketing system is kept up to date at all times, actively pursuing an in-depth knowledge of the system;
- Support with the preparation and dispatch of tickets;
- Provide general administrative support to the Ticketing and Membership Department, and as well as the wider Marketing and Communications team (to include stationery and post as required);
- Constantly review and recommend updates to the Customer journey
- Any other reasonable duties.
**Salary**:Up to £23K (based on experience)
**Location**: The Spitfire Ground, St Lawrence, Canterbury
The post holder will be based at The Spitfire Ground, St. Lawrence but travel to The County Ground, Beckenham may be required to assist on match days. Due to the nature of the work, the post holder will carry out his/her/their duties as such times/days which are most effective to perform the tasks required. This may involve some out of hours work - evenings, weekends, Bank Holidays, as necessary. The policies of the Club reflect a 52-week, 7 day operation for all cricket provision.
**Qualifications, Skills, Experience and Personal Attributes**:
- Educated to A-Level or equivalent level
- Excellent interpersonal and active listening skills
- Clear communication skills and a strong command of the English language (Fluency in English, written and spoken)
- Strong attention to detail
- Ability to work within a team and to contribute to the overall success of the Club.
- Multitasking skills and good organisational abilities
- Working knowledge of customer relationship management (CRM) tools (desired)
- A desire to deliver first-class customer service
- An ability to build strong working relationships
**Safeguarding Statement**:
**HOW TO APPLY**:
**Benefits**:
- Employee discount
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Canterbury: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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