Housing Benefit Overpayment Recovery Officer
1 month ago
Job Advertisement
Position: Housing Benefit Overpayment Recovery Officer
Duration: 12 Weeks
Hourly Pay Rate: £26 UMB P/H
Job Purpose:
The Housing Benefit Overpayment recovery team is responsible for recovering overpaid housing benefit from customers, private landlords, and social landlords. The team also handles correspondence from customers and external organizations, negotiates payment arrangements with customers, and processes payments via telephone.
Specific Duties and Responsibilities:
Collecting incoming post and documents, ensuring correct routing.
Calling customers by telephone to process agreed payments.
Utilizing IT systems for document printing and organization of work.
Conducting necessary checks on the Department of Works and Pension system for debt recovery.
Maintaining filing systems and databases as required.
Generic Duties and Responsibilities:
Contributing to continuous improvement initiatives.
Adhering to relevant Codes of Practice and policies.
Promoting equality, diversity, and inclusion.
Understanding and adhering to safeguarding responsibilities.
Person Specification:
Values and Behaviours:
Taking responsibility and being accountable.
Seeking better value for money and improved outcomes.
Focusing on residents and service users.
Valuing collaboration and partnership working.
**Requirements**:
Knowledge: Basic knowledge of and ability to use standard IT packages (Microsoft Office and Outlook).
**Skills**:Good level of oral and written skills.
Ability to work on own initiative, manage own workload, and meet deadlines.
Ability to carry out a variety of tasks on a daily basis while paying attention to detail.
Ability to work in an organized and methodical manner.
Ability to understand the needs of customers.
Eden Brown Synergy is an equal opportunities employer.
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