Debt Adviser

**What we are looking for**:
Strong, confident telephone skills

Strong listening skills

Excellent attention to detail

Must be able to use a computer without constant assistance.

Self-motivated

Team player as well as been able to work individually.

**Key Responsibilities**:

- Inbound, outbound and back-office duties within a Telephony based role.
- To resolve and process customer enquiries using your excellent customer service skills.
- Completing full assessments of customers’ circumstances and financial situation and identifying suitable solutions
- Providing informed accurate advice about available solutions and advice about the most suitable option
- Following up with customers’ following debt advice to offer further guidance and determine customers’ progress in finding the correct solution.
- Leaving Extensive File Notes
- Answering queries, logging feedback and identifying, logging and resolving complaints
- Managing your own workload to ensure that all KPIs are achieved each month.
- Update customer information accurately and in line with FCA and company expectations

**Required Experience**:

- Debt Advising: 12 months minimum.
- Minimum of 12 months Debt Advising experience or working at a similar level in a contact centre environment
- Confident telephone manner
- Excellent verbal and written communication skills
- Good organisational skills with the ability to prioritise and multi-task.
- Strong computing skills, knowledge of MS office & excel.
- Ability to work independently and within a team.
- Ability to self-motivated

In return for your experience, we offer to pay £25,000-£32,,000 dependant on experience, plus OTE £60,000 uncapped.

**Salary**: £27,000.00-£32,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Ability to commute/relocate:

- Cheadle: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Debt Advice: 1 year (required)

Work Location: One location