Claims Officer
2 weeks ago
**Job information**
**INTERNAL JOB - This vacancy is only available to Newport City Council employees and Agency Workers currently engaged with the Council**
Post No. FL098 - Claims Officer
We are looking for a Claims Officer to join the Insurance Team.
You will be responsible for investigating and processing a wide variety of personal injury and property damage claims on behalf of the council and their insurance company. Reporting directly to the Senior Claims Officer, you will also undertake an investigative role assisting other colleagues, dealing with more complex cases.
Your Role
Working in a small team, you will manage a caseload of personal injury and property damage claims. You will carry out desktop investigations with departments, but may also be required to visit sites and meetings to progress and prioritise claims. In your role, you will help Newport City Council fulfil their legal and insurance related responsibilities ensuring the right outcome based on your investigations, including any potential cases of fraud.
Day to day you’ll use your knowledge of common law negligence and when investigating cases, you’ll liaise with a variety of council staff across various departments to advise on cases affecting them. You will work with claimants and their legal representatives to come to a positive resolution.
You will support the Risk and Insurance Manager in managing the Council’s insurance contracts, maintaining systems and providing accurate and up-to-date management information.
What you will need
Having a wide knowledge of common law negligence and claims handling procedures, through experience of working in a relevant insurance or legal role. You will also have an understanding of risk management and how claims can be avoided and defended.
Good written and spoken communication skills are essential, to deal with a range of contacts including claimants in person and their representatives.
**Our values - Courageous, Positive and Responsible**
**Ein gwerthoedd - Dewr, Cadarnhaol, Cyfrifol
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