Customer Service Advisor
2 weeks ago
**Role**:Service Operations Specialist (Customer Service Advisor)
**Salary**: £12.99 p/h (PAYE)
**Contract**: 18 Months - Full Time
**Location**: Pollards Wood
**Roles and Responsibilities**
As a Service Operations Specialist, you will work in the Service Operations Department (Business Operations, Service Centre & Planning, Logistics) for Healthcare Systems and be responsible for:
- Working closely with customers (med tech staffDoctors, Radiographers, etc.) and field service engineers on equipment status issues, maintenance and planning and coordinate engineer service repairs/maintenance (take calls, books jobs/FSE, order parts,customer/service engineers' escalations, etc.
- Responsible for coordinating and resolving internal customer (such as Field Engineers) issues with their parts, tools, and transport. Duties will include escalations of parts as well as problem solving/managing courier problems.
- Ensure first class execution of customer service contracts and non-contract (IB management, accurate and timely billing, cost debrief, customer and supplier creation/management, manage cash and disputes, purchase orders and payables, etc.
You will join a diverse team delivering world class customer service ensuring that high end, lifesaving medical equipment is maintained and serviced effectively. You will work across multiple systems/ERPs.
**Qualifications/Requirements**
- Experience working in a fast-paced, target driven Customer Service environment with a strong track record of going the extra mile to deliver a high level of customer satisfaction
- Billing and contracts administration/engineer service scheduling and coordinating/logistics experience is preferred
- Coordination and administration experience in an office type/call centre environment preferred
- Strong IT skills. Excel/working with data is an advantage
**Desired Characteristics**
- Strong problem-solving skills with the ability to think outside the box to deliver solutions to customers
- Confidence and self-assurance with the willingness to listen, learn and develop further
- Excellent prioritising skills with the ability to organise and multi-task to meet customer demands
- Strong stakeholder management and relationship building skills
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