Customer Care Advisor

3 weeks ago


Barnstaple, United Kingdom Webbers Full time

**Please note this is not a customer-facing role**

Hours: Monday to Friday between 8am-8pm on a rota basis. May require some Saturdays, Sickness and Holiday Cover

In Webbers Customer Care we support hundreds of customers with their home moving needs daily. Whether booking a viewing or establishing a need for a valuation, our Customer Care Specialists provide a vital link between client and branch.

**What you’ll be doing**:
As a Customer Care Advisor, you will be taking calls, helping with queries, finding the solution for clients' needs or you may be looking for sales opportunities. You’ll need to be a great listener; be able to adapt your approach and most importantly be able to communicate and opportunity spot.

**What we’re looking for**:
We're looking for someone with both customer care and sales experience who can demonstrate a proactive approach, initiative and work under pressure.

**Job Summary**
- Contact new and established clients
- Assist clients with their enquiries
- Book viewing and valuation appointments
- Make outbound sales calls
- Receive inbound customer care calls
- Meet individual and team sales targets
- Adhere to call quality guides

**Required skills, experience and characteristics**
- Ability to work under pressure
- Effective communicator
- Strong customer service skills
- Telesales or call centre experience desirable
- Previous estate agency experience desirable
- Have a good understanding of the sales process
- Be highly motivated, with a genuine 'can-do attitude
- Work to daily / weekly targets, to achieve required KPI's
- The ability to convey complex product information
- Experience in using complex in-house systems
- A flexible, cooperative approach
- Show initiative and be a strong team player

**Please note this is not a customer-facing role.**

Pay: £22,425.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: In person


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