Delivery Driver/warehouse Operative

7 months ago


Birkenhead, United Kingdom Graham Plumbers Merchant Full time

**Role Profile**

Position Title: Warehouse Operative/Driver

Reporting to: Warehouse Supervisor, Transport & Warehouse Manager or Branch Manager (local variations apply)

**Location**:
Grade:
**Purpose**

To contribute to the smooth and efficient operation of the Warehouse, and deliver orders on time and in full in a professional and customer-friendly manner contributing to our strategy of being ‘Best Local Plumbers Merchant’ as recognised by our customers

**Accountabilities**

Understand the Graham Customer Promise and how it applies to your role

**OPERATIONAL COMPLIANCE**

Receive and Check incoming products against the Proof of Delivery, complete documentation (on-line and manual) as required and report damaged or missing products to Branch Manager

Ensure products are put away and stored in the appropriate area of the Warehouse

Pick products to customer orders, or for inter-branch transfers

Always ensure that you are operating in accordance with our safety standards, completing complete risk assessments and other safety processes and undertaking safety training as required for your role/branch

Conduct necessary vehicle maintenance and safety checks, reporting any issues to the Transport Supervisor or your line manager

Participate in stock management process and PPI, and other warehouse activities as required

Always observe and ensure compliance to warehouse environment and safety standards, ensuring that you keep delivery vehicles and operational areas clean, tidy and safe

Keep yourself up-to-date with any legislation and training requirement for your role, including licence requirements

Keep yourself up-to-date with new product knowledge

**CUSTOMER OR INTER-BRANCH DELIVERIES**

Load vehicles in accordance with H&S policies and procedures in preparation of delivery to customer.

Deliver and unload product delivery at customer premises, observing all health & safety requirements

Ensure all delivery processes are completed, including the usage of DMS. Ensure usage and compliance with the MDT system for all deliveries

Inform customers in advance of delivery to highlight problems and indicate approximate delivery time

Operating across the family branches to assist with holiday or absence cover

Ensuring customers (both internal and external) receive the highest standard of customer services at all times

Ensuring customers have everything they need, and if additional products are required, ensuring these are communicated to the relevant branch

Undertake other ad-hoc duties requested by your manager in relation to the operations of the hub or branch, including basic sales.

**Behaviours - Refer to the Graham Attitudes booklet for full descriptions**

**Behaviour**

**Indicators**

Cultivate Customer Intimacy

Understand and anticipate the needs of your customers. Show a strong focus to meet customers’ needs while also being able to proactively provide solutions

Act as an Entrepreneur

Shows a strong commitment and a sense of ownership: being successful through your personal initiative and drive.

It also means having an impact and leaving your personal footprint on the results, performance and sustainability of the branch

Innovate

Anticipate and keep ahead of changes in markets, customers and technologies, identifying new opportunities. Create innovative solutions for customers

Be Agile

The ability to be quick in action and mind. Embracing change and being an active part of it.

Build an Open & Engaging Culture

Creating and open, collaborative environment. Accepting differences, being open to take both positive or negative feedback, being open to try new ways of working and collaborating. Creating an open and engaging environment for colleagues and customers alike

**Qualifications / Technical Skills**

Clean driving licence at appropriate ATO

FLT driving licence

IT literate and digitally aware

**Experience and Knowledge**

Driving and delivery experience

Warehouse experience advantageous but not essential

Strong customer service skills

Strong teamwork ethos

Knowledge of heating/plumbing industry could be advantageous

The ability to be quick in action and mind. Embracing change and being an active part of it.

Build an Open & Engaging Culture

Creating and open, collaborative environment. Accepting differences, being open to take both positive or negative feedback, being open to try new ways of working and collaborating. Creating an open and engaging environment for colleagues and customers alike

**Qualifications / Technical Skills**

Strong/proven levels of warehouse management, commercial acumen, customer service skills and leadership skills, including coaching and mentoring

Acceptable level of numerical and literacy

Comfortable with the use of technology and relevant computer systems to the role

**Experience and Knowledge**

At least 5 years’ experience within a management role

Background in operation and logistics environment

Excellent customer service skills

E



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