Deputy Credit Control Supervisor

2 weeks ago

Glasgow, United Kingdom University of Glasgow Full time

**Job Purpose**
To support and assist the Credit Control Supervisor in the running of a Credit Control team of 7 with responsibility for reporting, collating daily team stats, process improvements and to assist with debt collection across the Student, Sponsor and Commercial ledgers as and when required.
To maintain a strong financial control environment, ensuring the accuracy of the University’s financial records and to maintain data integrity, whilst achieving service excellence through a strong customer focused ethos that is embedded into the culture of the team.

**Main Duties and Responsibilities**
1. Reporting Processes
- Prepare and balance month end balance sheet reconciliations in advance of published deadlines.
- Prepare all month end management reports
- Prepare powerpoint presentation to report on month end debt position no later then WD8
- Identify systemic improvements in reporting to reduce resource spent on month end reporting
2. Query Resolution/Management
- Assign Ivanti incidents to team and ensure resolved within SLA
- Collate consolidated file for commercial RSO queries and arrange meeting with RSO manager by end of Week
3 each month to discuss and progress
- Send commercial overdue profiles to RSO manager by end of Week 3 each month for these to be followed up ahead of month end close
- Review student/sponsor queries minimum of bi-monthly to ensure being worked to resolution to clear debts
- Prepare student account reconciliations as required.
3. Contribute to longer term developments to systems and processes with the aim to improve efficiency in debt collection and reporting.
- Test suitability of Collections Module in MyCampus for student/sponsor ledgers, ensuring testing covers all scenarios and test results are recorded in test script (test scenario, GUIDs tested, date of test, tester, result/comments)
- Coordinate with commercial credit controllers to complete customer data validation to prepare for electronic invoicing/reminders/statements to be implemented in Agresso
4. Assist with collecting debt across commercial, student and sponsor ledgers, when required, in order to achieve targets with an aim to minimise DSO for each sector
- Review and validate monthly student write offs before submitting for approval by end of third week of month
- Deliver a customer focussed, pro-active service that uses early intervention techniques
- Actively manage customers to improve the collection of debt
- Ensure that there is a high level of customer service thereby ensuring a fluid customer journey
- Work towards monthly targets and to strict deadlines
- Ensure collection activity is collated accurately to help support valid and relevant KPI’s
- Ensure student payment plans are cancelled by Credit Controllers where >2 missed instalments
5. Analyse overdue debt by investigating reasons for non-payment and liaising with Credit Control Supervisor as to next steps to be taken
- Maintenance and review of the external collections process including collating all paperwork, passing accounts to an external agency and any correspondence thereafter.
- Approve external agency invoices for payment
6. Act as the first point of contact for escalation of issues within the Credit Control team and deputise for Credit Control Supervisor where required, including responding to Stage 1 Complaints

**Knowledge, Qualifications, Skills and Experience**

**Knowledge & Qualifications**

**Essential**
A1 Either: Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role. Or, Scottish Credit and Qualification Framework level 7 (Advanced Higher / Scottish Vocational Qualification level 3, Higher National Certificate) or equivalent, and experience of personal development in a similar role.

**Desirable**
B1 Knowledge of financial & accounting procedures.
B2 Knowledge of student funding options.
B3 Knowledge of University policies and procedures.
B4 Knowledge of Student lifecycle.

**Skills**

**Essential**
C1 Good communication & interpersonal skills, both verbal and written with the ability to be courteous, diplomatic yet firm.
C2 Ability to assess the client situation and act accordingly.
C3 Proven developed skills in the use of Microsoft packages such as Excel, PowerPoint, Word and Outlook.
C4 Ability to prioritise and manage workload to meet tight deadlines.
C5 High level of attention to detail and accuracy.
C6 Proven ability to work as part of a team.
C7 Ability to use initiative and work pro-actively with mínimal supervision.
C8 Ability to present and explain financial information to non-financial users.

**Experience**

**Essential**
E1 Relevant experience working in a finance environment with qualifications or evidence of progression.
E2 Experience of using computerised finance systems.

**Desirable**
F1 Experienced in the use of Agresso Financials and MyCampus (Peoplesoft).
F2 Experience of work

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