Senior Technical Writer

4 weeks ago

Welwyn Garden City, United Kingdom Ocado Group Full time

**What does the team do?**

Within the division, you';ll be working closely alongside world-leading experts in robotics and computer vision, who have already achieved results that are putting us leagues ahead of our competitors. We';re a friendly group, and any one of us will happily talk (at length) about the tech we are working on. Following our acquisitions of Haddington and Kindred, you';ll also be liaising with engineers from around the globe who can';t resist solving the unsolvable.

**What would I be doing?**

***Roles & Responsibilities**
- Produce clear, easy-to-read, and consistent documentation and supporting content for Robotic Pick.
- Liaise with design teams and interpret design data to write concise, usable technical procedures in accordance with the Ocado style guide, and ensure consistent attribute naming for technical features.
- Produce consistent unambiguous illustrations and other visualisations from existing design data (e.g. 3D CAD models, engineering drawings, electrical schematics, engineering bill of materials) to support technical understanding.
- Validate the written manuals by personally executing the procedures on the intended automation equipment with some travel to Ocado sites within the UK. This will require flexibility and a practical approach using your engineering expertise and experience. Although not physically demanding the work will require a "hands on';'; approach.
- Creating and maintaining product diagnostic Fault Trees and troubleshooting guides.
- Analyse and contribute to product requirements, functional design specifications, subsystem requirements, interface control documents, process charts, flow diagrams, manufacturing process documents, packaging and transportation specifications, factory acceptance tests, commissioning guides and site acceptance tests.

***Knowledge, Skills and Experience**
- Proven technical writing experience for electro-mechanical systems, such as operation and maintenance manual, component maintenance manual, install manual and troubleshooting guide, according to accepted industry standards.
- Professional or otherwise-gained mechanical experience, including the use of hand tools
- The ability to write easy-to-read, fluent text in Simplified Technical English (STE), and the capability to organise content clearly.
- Ability to create accessible illustrations from design data (including CAD) to support written procedures.
- Impeccable written English, and the ability to write consistently and concisely in accordance with a style guide.
- Proven background working within a structured authoring environment using industry recognised tools.
- Ability to understand sometimes complex flows or technical information, and to be able to explain them clearly and simply to an end-user.
- Proven background working in a structured authoring environment, and also have strong PC skills with high proficiency in Windows and Microsoft Office products, functionality as daily work tools. (ST4, Madcap Flare desirable)
- Ability to identify potential issues, analyse and recommend improvements and alternative solutions.
- Confident to challenge engineering design and concepts.
- Exposure to Research and Development (R&D) and familiar with supporting new product development environments

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