Customer Service Supervisor

2 weeks ago

Trowbridge, United Kingdom New Resource Recruitment Full time

**Customer Service Supervisor**

Trowbridge

**Annual Salary: £26,000 to £29,000**

**Permanent and Full Time**

We are delighted to be working on behalf of a global manufacturing company to help them secure a Customer Service Supervisor on a permanent and full-time basis.

Our client has a long history in the engineering and manufacturing industry, using new and innovative techniques to create great products at a high standard of quality.

**Key Responsibilities**:
The post holder will be required to develop, maintain, and improve Customer Service processes to ensure compliance and continuous improvement. In addition, they will develop and coach the Customer Service team to improve strength and depth of product andservice knowledge.

As a key member of the Customer Service team, the role holder’s key duties will be:

- Continually develop and coach the Customer Service team to improve the customer experience.
- Contribute to business improvement as a key member of the Customer Service team.
- Develop and maintain compliance on order entry systems.
- Ensure order entry is completed in a timely and accurate manner in line with customers and company expectations.
- Develop, maintain, and improve internal and external quality performance through continuous improvement.
- Develop and maintain compliance to delivery schedules and customer complaints.
- Manage customer expectations on delivery dates.
- Ensure response to customer queries in a timely manner in line with customers and company expectations.
- Develop, maintain, and improve internal quality performance through using analytical and continuous improvement tools.
- Report to leadership team on results and improvement plans.
- Lead according to the company values on integrity, treating others with dignity and respect.

**Required Skills**:

- Proven track record in both B2B and B2C Customer Service.
- A strong and positive leader who people naturally follow.
- A respected leader able to develop and communicate their vision for Customer Service excellence.
- A team player who leads by example.
- Sets a clear and realistic strategy for their area of responsibility that is consistent with the company strategy.
- Evidence of innovation and process improvement.
- Calm and professional under pressure.
- Influences through persuasion rather than confrontation.
- Capable of driving decisions and initiatives in the face of opposition.
- Strong work ethic and willing to go the extra mile.
- Excellent interpersonal skills and emotional intelligence when dealing with people.
- Constructively challenges under-performance and drives improvement.
- Excellent communication skills at all levels.

This vacancy is being advertised by New Resource Group. The services of the New Resource Group are that of an Employment Agency.

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