Complaints Handler

2 weeks ago

St Helier, United Kingdom NatWest Full time

Join us as a Complaints Handler
- If you have a passion for customer service and can deal with complaints in a calm and professional way, then you could thrive in this rewarding role
- You'll have a key part to play in building trust in the bank, and you’ll be recognised for your focus on doing the right thing
- This is an opportunity to develop your career in an environment with a friendly and collaborative culture
- We're offering this role for a period of 12 months

**What you'll do**:
As a Complaints Handler, you’ll be taking ownership of complaints and making sure that fair outcomes are achieved for our customers. This will include making sure that due consideration is given to customers who have suffered distress, inconvenience or financial loss.

You’ll be dealing directly with our customers, providing empathy, listening to their concerns and communicating with them regularly as you resolve their complaint.

Day to day, you’ll be:

- Making sure that all complaints are fully and accurately logged and updated on the complaints management system
- Making sure that the nature of the complaint is fully investigated and understood before responding
- Understanding and responding positively to any objections customers may have
- Building and maintaining strong working relationships with other parts of the bank to support the delivery of fair outcomes and great customer experiences
- Identifying areas for process, policy and service improvements

**The skills you'll need**:
We’re looking for someone who has a passion for delivering outstanding customer service in a challenging environment, with a positive attitude. You’ll have a proven ability to deliver fair outcomes in difficult situations, demonstrating empathy and patience when dealing with a range of customers.

We’ll also be looking for you to demonstrate:

- Strong communication and interpersonal skills
- Genuine empathy for a customer’s situation and needs
- Good problem solving and decision making skills
- Excellent attention to detail
- The ability to manage your own workload and prioritise accordingly

  • Complaints Handler

    2 months ago

    St Helier, United Kingdom NatWest Full time

    Join us as a Complaints Handler - If you have a passion for customer service and can deal with complaints in a calm and professional way, then you could thrive in this rewarding role - You'll have a key part to play in building trust in the bank, and you’ll be recognised for your focus on doing the right thing - This is an opportunity to develop your...

  • Complaint Handler

    2 months ago

    St Helier, United Kingdom RBS International Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in Jersey and as such all normal working days must be carried out in Jersey. Join us as a Complaints Handler - If you have a passion for customer service and can deal with...

  • Complaints Handler

    2 weeks ago

    St Helier, United Kingdom RBS International Full time

    Customer Service & Operations, Customer Complaints Handler - St Helier-Jersey, Jersey- Permanent- Full Time#R-00231980

  • Complaints Handler

    2 weeks ago

    St Helier, United Kingdom RBS International Full time

    Customer Service & Operations, Customer Complaints Handler - St Helier-Jersey, Jersey- Permanent- Part Time#R-00232345

  • Complaints Handler

    2 weeks ago

    St Helier, United Kingdom RBS International Full time

    Customer Service & Operations, Customer Complaints Handler (12 months) - St Helier-Jersey, Jersey- Fixed Term Contract- Full Time#R-00231979

  • Complaints Handler

    2 weeks ago

    Saint Helier, United Kingdom RBS International Full time

    Customer Service & Operations, CustomerComplaints Handler- St Helier-Jersey, Jersey- Permanent- Part Time#R

  • Complaints Handler

    2 weeks ago

    Saint Helier, United Kingdom RBS International Full time

    Customer Service & Operations, CustomerComplaints Handler- St Helier-Jersey, Jersey- Permanent- Full Time#R

  • Complaints Handler

    2 weeks ago

    Saint Helier, United Kingdom NatWest Full time

    Join us as a Complaints Handler If you have a passion for customer service and can deal with complaints in a calm and professional way, then you could thrive in this rewarding role You'll have a key part to play in building trust in the bank, and you'll be recognised for your focus on doing the right thing This is an opportunity to develop your career in an...

  • Complaints Handler

    2 weeks ago

    Saint Helier, United Kingdom RBS International Full time

    Customer Service & Operations, CustomerComplaints Handler (12 months)- St Helier-Jersey, Jersey- Fixed Term Contract- Full Time#R

  • Complaints Handler

    1 month ago

    Saint Helier, United Kingdom NatWest Group Full time

    Join us as a Complaints HandlerIf you have a passion for customer service and can deal with complaints in a calm and professional way, then you could thrive in this rewarding roleYou'll have a key part to play in building trust in the bank, and you'll be recognised for your focus on doing the right thingThis is an opportunity to develop your career in an...

  • Complaints Handler

    1 month ago

    Saint Helier, United Kingdom NatWest Group Full time

    Join us as a Complaints HandlerIf you have a passion for customer service and can deal with complaints in a calm and professional way, then you could thrive in this rewarding roleYou'll have a key part to play in building trust in the bank, and you'll be recognised for your focus on doing the right thingThis is an opportunity to develop your career in an...

  • Complaints, Breaches and Pep Handler

    4 weeks ago

    St Albans, United Kingdom Outsourced Professional Administration Ltd Full time

    **Complaint Handler**: To provide support to the business together with your peers, with handling and the satisfactory resolution of complaints on behalf of client companies and OPAL. **Breaches**: To administer and allocate all Regulatory and ISO Breaches, ensuring completeness and corrective actions (if any) are recorded. To work with the Compliance...

  • Helpline Operator

    1 week ago

    St Helens, United Kingdom Recycle Proline Ltd Full time

    We require an experienced call handler to work part time Monday to Friday 9am to 3pm for our Helpline call centre office in ST Helens, Merseyside. You will be required to answer all telephone calls, deal direct with drivers and our London Office dealing with House to House charity bag collection queries. You will work helping the Complaints Manager and...

  • Client Services Administrator/call Handler

    5 days ago

    St Albans, United Kingdom Outsourced Professional Administration Ltd Full time

    **Job Profile** **Job Title **Client Services Administrator (Call Handler) **Department **Administration **Reporting to **Call Handling Team Leader **Job Mission** To assist in the provision of excellent Customer Service to ensure the successful outcome of all telephonic and written correspondence for our client products. Work with Manager and Team...

  • Helpline Operator

    2 weeks ago

    St Helens, St. Helens, United Kingdom Recycle Proline Ltd Full time

    We require an experienced call handler to work part time Monday to Friday 9am to 3pm for our Helpline call centre office in ST Helens, Merseyside. You will be required to answer all telephone calls, deal direct with drivers and our London Office dealing with House to House charity bag collection queries. You will work helping the Complaints Manager and...

  • Customer Care Team Member

    2 weeks ago

    St Annes, Lancashire, United Kingdom ATOS Full time

    Customer Care Team Member Do you like helping people resolve issues? Do you have a keen eye for detail? Do you enjoy communicating with a wide range of people? If you answered 'Yes,' we would love to hear from you.The Role:The role works within the customer care team, a fast-paced and challenging environment with the customer at the heart of everything we...

  • Customer Care Team Member

    3 weeks ago

    Lytham St. Annes, United Kingdom Manpower Full time

    **Customer Care Team Member ** Do you like helping people resolve issues? Do you have a keen eye for detail? Do you enjoy communicating with a wide range of people? If you answered 'Yes,' we would love to hear from you. **The Role**: The role works within the customer care team, a fast-paced and challenging environment with the customer at the heart of...

  • Customer Service Advisor

    1 week ago

    St. Asaph, United Kingdom GreenThumb Full time

    Are you looking for your next opportunity in an expanding business with a nationwide presence? If the answer is yes, we are a great company, with great people! So why not join us. **Title**: Customer Service Advisor **Location**: St Asaph, Denbighshire **Hours**: 37.5 hours **Salary**: £22,308 per year Conveniently located on Junction 26 off the A55,...

  • Customer Service Advisor

    4 weeks ago

    St. Asaph, United Kingdom GreenThumb Full time

    Are you looking for your next opportunity in an expanding business with a nationwide presence? If the answer is yes, we are a great company, with great people! So why not join us. **Title**: Customer Service Advisor **Location**: St Asaph, Denbighshire **Hours**: 37.5 hours **Salary**: £20,319 per year Conveniently located on Junction 26 off the A55,...

  • Customer Service Advisor

    3 weeks ago

    St. Asaph, United Kingdom GreenThumb Full time

    Are you looking for your next opportunity in an expanding business with a nationwide presence? You do? We are a great company, with great people! So why not join us? **Title**: Customer Service Advisor **Location**: St Asaph, Denbighshire **Hours**: 37.5 hours (Mon-Fri) **Salary**: £20,319 per year Conveniently located on Junction 26 off the A55, 40...