Supporter Relations Administrator

Supporter relations administrator

Application deadline: 6th March

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Job details

Are you looking for a new challenge?

St Helena Hospice has an exciting new opportunity for a supporter relations administrator to join our fundraising team.

Salary

£20,000 - £21,000

Hours

37.5 hours per week

Location

St Helena, Phoenix Square

What we’re looking for

You will be the point of contact and the ‘face’ of St Helena at the Phoenix Square site and the fundraising office, providing customer service for all donations and queries from supporters, face-to-face, via the telephone and online.
- Experience of a fundraising, customer service or sales database.
- Experience of handling first line enquiries, e.g. from charity supporters, or customers.
- Experience of using information, and working with data from multiple platforms, for example website, payment systems and other inbound transactions.
- A positive, and enthusiastic approach to administration and teamwork.

Additional information

St Helena provides a friendly, supportive and positive working environment across all our sites and diverse teams. We are an ambitious organisation determined to make a difference to local people across north Essex who face incurable illness and bereavement. That means working with us is a demanding but hugely fulfilling experience.

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