Head of IT Operations

2 days ago


Cleveland, United Kingdom Reed Full time

A thriving company in the North East is looking for a **Head of IT Operations** to join **the IT Security, Infrastructure and Data**service where you will lead a Service Desk Team alongside a training function. The aim of this role is to reduce the number of incidents and servcie requests the team receive by developing a self-service,automated culture for internal staff members. You will be responsible for the service management function which include incident, problem and change management.

**What is it like to work in this team**:
This company value considerate, proactive, and progressive people who enjoy finding new solutions and collaborating within teams. You will be joining a small family friendly team who support flexible working and having fun when learning new technologies.

**Responsibilities of this role will include**:

- Lead and motivate a team of 4 to ensure the effective provision for IT services
- Manage the IT Service Desk function
- Align IT Operation strategy with the businesses strategic plan
- Develop the IT Training framework to ensure technology is embedded at all levels
- Streamline the onboarding experience through technology
- Maintain Cyber Essentials + and ISO27001 standards
- Transform OP operations towards an ITIL aligned service management
- Analysing customer needs through data and translate this into achievable goals
- Manage major incidents from concept to resolution
- Manage bespoke platforms within the organisation
- Work with 3rd party suppliers and procurement to achieve the best results

**Experience required**:

- Experience managing and developing a team
- Experience developing and implementing IT strategy across business
- Experience with Information security standards
- Experience with Infrastructure such as: Windows Server/ Networking/ Active Directory/ End User Computing/ Troubleshooting
- Experience analysing data and translating it into achievable actions
- Experience working with senior stakeholders throughout the business
- Experience translating technical requirments into business wide training

**Benefits include**:

- Flexible Working
- Holiday buy and sell scheme
- Maternity and Paternity, Adoption and Foster Scheme
- Sick Pay Scheme
- Professional Subscriptions
- Cycle to Work Scheme
- Travel Discounts
- Long Service Awards
- Private Healthcare
- Gym Membership Discounts
- Social Events



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