Sfg20 Customer Success Executive

3 weeks ago

Penrith, United Kingdom BESA Full time

**WE ARE**
**FLEXIBILITY OF ROLE**
The role does need to cover a total of 35 hours per week. These hours could be covered by one employee working full-time, or could be split between two employees working part-time.
**ABOUT THE ROLE**
You will work with the wider SFG20 team in support of the sales and processing of SFG20 sales, customer interactions and general administrative support for the client relations team.
**Key Duties**
- To look to proactively provide first call resolution wherever possible
- Liaise with clients regarding their SFG20 licence
- The daily processing of SFG20 orders received including invoicing and direct debits
- Account administration in the Business Central accounting system database
- Support on Credit Control
- Collation of monthly statistical data on sales and invoicing, payments and direct debits
- Have a clear understanding of the basic functionality within the website to assist clients with general help and guidance
- Day to day account administration within the CRM system (Customer Relationship Management) including updating subscription information
- Identifying improvements to ensure efficient and effective procedures are in place
- Ensure all SFG20 procedures are updated to retain ISO 9001 compliance
- Providing general administrative and support duties to the SFG20 sales team

**ABOUT YOU**
**Skills & Knowledge - Essential**
- GCSE Grade C or above (or equivalent) in Maths and English
- Business administration experience

**Skills & Knowledge - Desirable**
- Advanced skills in Microsoft Office Applications
- Five GCSE’s Grade C or above (or equivalent)

**Personal Attributes - Essential**
- Excellent verbal, written, telephone and interpersonal skills
- Excellent organisational skills, including the ability to work to deadlines
- Ability to recognise ways to change or improve administrative processes
- Ability to work in a busy environment
- Self-motivated and eager to learn new skills
- A team worker with a respect for confidentiality

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