Food and Beverage Assistant

4 months ago


Worthing, United Kingdom Hill Barn Golf Club Full time

**THE BUSINESS**

Hill Barn Golf Club offers stunning views over the seaside town of Worthing and the English Channel, on a clear day you can see as far as the Isle of Wight. The Club is a family-run affair, and is known for its friendly, welcoming, and relaxed atmosphere. We need someone that can give a professional and friendly serve lead role, to give our members the best experience possible.

**JOB PURPOSE**

To deliver great guest service and food, and work well with the team to create a friendly, warm and welcoming environment with the key aim of ensuring our guests revisit us and recommend us to their family and friends. To offer flexibility with hours due to seasons, weather, events, to help support the team and business. To support all departments, one team, one dream.

**DUTIES & RESPONSIBILITIES**
- Deliver excellent guest service, at all times by:

- Giving every guest a friendly welcome when they enter the business
- Delivering the service cycle, our products, our great offers and events
- Serving guests in turn, quickly and efficiently
- Using situational selling - making recommendations that are appropriate to the guest
- Serving, preparing and presenting all our food and drink products perfectly - product quality, temperature and brand standard. Have a fair understanding of food and safety with food. Basic cooking technics and taking pride in delivering delicious food for our guests.
- Valuing our guests by engaging them in appropriate conversation
- Valuing regular guests by remembering their names, their likes and dislikes, favourite products etc.
- Checking guests are enjoying their meals
- Dealing with guest queries and complaints quickly and professionally
- Giving every guest a genuine farewell and encourage them to return
- Involved with events to help with setup and the smooth running of them, e.g. societies and functions

**Our People**

Communicate and work well with the kitchen team, the FOH team and other departments to ensure the delivery of great guest service. Support the team by helping out others when required e.g. bar, back kitchen, housekeeping or pot wash. Involved in and contribute at team meetings. Help grow the team both in performance and attitude.

**Our Practices**

Take pride to ensure the front of house areas, externals and toilets are clean and tidy, at all times. Set up and closedown the department to brand standard including stock rotation. Complete daily and weekly cleaning tasks. Keep up to date with current promotions and new products. Awareness of future business and thinking ahead to help your colleges and customers. Maintain personal knowledge by completing in-house training, online eLearning and workbooks. Always adhere to brand standards, licensing law and all company policies & procedures. Carry out management team requests and brand instructions.

**COMPETENCIES & BEHAVIOURS**

**Guest Obsessed**

Acts with the guest in mind and goes the extra mile.

**Win With Our People**

A supportive, hard working and positive individual with a ‘one team’ attitude and outlook.

**Drive for Results**

Driven to exceed business targets for self and team balancing the need for results and quality standards.

**Communicating with Clarity**

Communicates clearly and articulately and adapts communication style to suit their audience.

**Handling Pressure & Problems**

Operates well under pressure, using initiative and remaining positive when confronted with problem

**Job Types**: Full-time, Permanent

Pay: £8.50-£11.44 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking

Day range:

- Monday to Friday
- Weekend availability

Shift:

- Day shift
- Night shift

**Experience**:

- Serving: 2 years (preferred)
- Hospitality: 2 years (preferred)
- Kitchen: 1 year (preferred)

Work Location: In person


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