Hospitality Assistantt

**Hospitality Assistant - Part time**

**Scope**:
To provide the highest standard of food, beverage and associated service to all hospitality customers

**Purpose**:
To assist with the preparation, presentation, service delivery of the catering requirement of the site to the company’s standard and the client’s satisfaction

**Operations**
- To assist as directed with all aspects of food service; ordering, preparation, and stock control for example:

- Ensure all counter, and tables are set up prior to service time
- Ensure all different services are all stocked up and in functioning order
- To assist with basic food preparation
- Ensure constant replenishment throughout service
- Ensure attractive presentation of food throughout service
- Ensure the service area are clean and tidy at all times
- Ensure service temperature checks are recorded
- To clean and clear down the all food service areas
- Ensure the cleaning schedule is followed in accordance to C.O.S.H.H regulations
- To create, maintain and enhance effective customer relationships, which includes team members, the Client and individuals in the external environment.
- Ensure the highest standard of customer care is used at all times always putting our customers first and before tasks
- Ensure all customers are served in a friendly and efficient manner with a welcome, smile and parting thank you
- Ensure all comments and complaints are dealt with according to our way and feedback is passed on immediately to the manager
- Ensure high standards of personal hygiene
- Ensure uniform is clean, tidy and the name badge is worn at all times
- Ensure all accidents and faulty equipment is reported to the manager
- Ensure that your new ideas are communicated to your manager
- Ensure full attendance to all training sessions, meetings and monthly reviews
- To ensure that all company documentation is completed in an accurate and timely manner
- To carry out any reasonable management request
- To relieve and assist in other areas within the unit or other establishment **People**:

- To support the client and service department in the day to day business.
- To communicate with client and service team, the hospitality team in organizing the daily set ups.**Change and Innovation**:

- Continually review current processes and working practices and actively encourage an environment of innovation and continuous improvement with your line manager.

**Experience - essential**
- At least 2 years’ experience of working within a customer-facing environment. Trained in manual handling and safe methods of working
- To be physically fit and capable of handling a wide variety of requests on a daily basis
- To be able to respond to many requests and at times work under pressure to ensure customer requirements are me **Experience - desirable**:

- Knowledge of room booking systems **Skills**:

- Previous hospitality experience
- The ability to converse with peers and Executives in a genuine, professional and confident manner
- Excellent verbal communication skills
- Excellent interpersonal skills
- Ability to deal calmly and effectively with demanding customers
- Ability to keep calm under pressure
- Efficient
- The ability to balance conflicting demands
- A commitment to and knowledge of the organisation and its work
- The ability to make people feel at ease
- The willingness to strive for excellence even at busy times
- The ability to work under own initiative
- Smart, corporate and elegant personal presentation
- Clear communicator with all levels of personnel
- Self-motivated, excellent time management and organisational skills.
- Willing to learn new skills
- Innovative and creative approach

Permanent/Part -time

Salary £18k - acutal salary for 24 hours work.