Shopfloor Supervisor

**Job description**
Key Responsibilities
- Opens/closes store autonomously
- Leads, organizes & coordinates Customer Experience & Customer Support teams
- Stock Management
- Staff Sales & Cash Management
- Updates on Communication both verbally and using Business Tools
- RL Central Task Completion & Sign Off
- Lead Team Briefs in the absence of Manager
- Operations Lead
- Host with appropriate Language Skills
- Co-ordinate and deliver training sessions

Customer Service/Sales
- Lead by Example to maintain and protect Brand Integrity whilst resolving customer issues
- Has significant impact on the sales results of assigned area/store
- Able to access, read and interpret key Business Reports
- Can make balanced, commercial decisions
- Can Lead a Walkround
- Coaches Individuals and Teams in the RL Selling Culture Sales Model

Product Knowledge
- Co-ordinate and implement marketing initiatives e.g. MB, Polo Live, In-store events
- Uphold & Coach Brand Standards and Brand Presentation
- Implement price changes, handles pricing issues, handles callouts, take corrective actions

Leadership
- Is a self-starter when it comes to completing work
- Influences and Motivates others to achieve common vision and goals
- Provides guidance and support to all Associates
- Coaches & Inspires the RL Way & Cultural Focus Areas
- Identify & feedback to colleagues & manager on performance

Competencies
- Ability to work autonomously and give proactive guidance in a fast paced and dynamic environment
- Empower the Team to put the Consumer at the Heart of what they do
- Consistently Demonstrates the RL Way & CFA’s
- Excellent sales skills (actively engage with customers to promote sales and offer best in class shopping experience)
- Operational Coaching & Training
- Able to prioritize work load, meet tight deadlines and specified standards
- Excellent organizational, planning and time management skills
- Ability to adapt to and implement Change
- Excellent communication skills and the ability to engage, motivate and influence others
- Commitment to their own continuous development and supporting others
- Required language: English + local language
- Computer skills: MS Office

Salary - £26k

Job Reference: CHE03844