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Multi-skilled Joiner

4 months ago

Blackburn, United Kingdom Great Places Housing Group Full time

**Salary**: Up to £30,000

**Job Type**: Full Time, Permanent
**Location**: Blackburn

**Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.
Reporting to the Repairs Field Manager, the multi-skilled Joiner will deliver a wide range of responsive maintenance activities to a diverse customer base for Great Places Housing Group
**PURPOSE OF ROLE**:

- To deliver a wide range of responsive maintenance activities to a diverse customer base
- Ensure and deliver excellent customer service
- Achieve a ‘first time fix’ through correct diagnosis, multi-trade working and an effective relationship with the supply chain
- Liaise with Customers, the Repairs Field Manager, supply chain colleagues, Customer Services staff and multi-trade workforce
- Adopt and promote the Great Places operating principles for Responsive Maintenance within a multi-trade team

**KEY RESPONSIBILITIES**:

- To undertake the correct diagnosis and method of responsive maintenance to achieve a ‘first time fix’ and outstanding customer satisfaction
- Contribute to and use the criteria and scope for responsive repairs to maximise use of the available expenditure
- Contribute to and use the relevant mobile working solution for job allocation, data transfer and collection
- To adopt a flexible responsive maintenance service between the core working hours (currently Monday to Friday 8.00am - 6.00pm) and an out of hours service at all other times
- To provide a high level of customer service at all times, behaving in a respectful, courteous and polite manner to internal and external customers when representing Great Places Housing Group
- To follow the Group’s equal opportunities policies and practices and promote cultural diversity across all aspects of the team’s work.
- To undertake and contribute to a competence based framework through specific training and development initiatives

**Person Specification**
**QUALIFICATIONS & PROFESSIONAL MEMBERSHIPS**:

- Minimum City & Guilds or NVQ level 2 in Joinery
- Qualified to minimum GCSE grade C or equivalent in English and maths

**EXPERIENCE & SKILLS**:

- At least three years in the built environment, across multi-trades
- Evidence of key competencies specifically in Joinery (core trade) plumbing, plastering, and tiling
- Evidence of delivering first class customer service in responsive maintenance
- Working with the supply chain associated with responsive maintenance
- Working with a multi-disciplined services delivery team (within the built environment)
- Use of full range of Microsoft Office
- Ability to complete tasks in an accurate and timely manner when working under pressure
- Attention to detail
- Good written and verbal communication
- Effective liaison with staff/other stakeholders to give information/find information/resolve problems
- Organisation and ability to time-manage work load
- Able to deliver a high standard of customer service
- The ability to develop and project a positive image of Great Places through personal, written and oral skills

**PERSONAL ATTRIBUTES**:

- Prioritising multiple activities in conjunction with each other
- Positive and constructive outlook
- Capable of communicating at all levels
- Open to new & different methods of working and prepared to challenge traditional thinking
- Interest in delivering outstanding customer service
- A flexible working style
- An ability to work in uncertainty
- Ability to work as part of a team as well as on own initiative
- Professional and value led with integrity, inclusivity and respect for diversity
- Commitment to work in partnership with others for the benefit of Great Places
- Ability to work flexibly and when needed outside normal working hours

REF-202342