Commercial Property Claims Handler

2 weeks ago

Bristol, United Kingdom Heat Recruitment Full time

UK-based _Chartered _Loss Adjusting business that provides high-quality solutions to claim situations. Have been trading for 10 years specialising in complex property, subsidence, liability and HNW claims.

Looking for a Commercial Claims Handler to join their Claims Division.

**About the Role**:
In this role, you will handle a range of claims and provide high-quality claims service, investigating claims from initial receipt through to satisfactory completion.

You will liaise with various stakeholders, including insurers, policyholders, and other key stakeholders, and be passionate about providing exceptional service at each point of the process.

**Key Responsibilities**:

- Handle a case load, including claims from their first receipt until completion, and ensure that the loss or damage is covered sufficiently by the terms of the policyholder's insurance policy.
- Act as a claim's referral point for the insurer.
- Ensure that claims presented are handled promptly, efficiently, and within agreed service levels.
- Work as part of a team to assist with other cases as workloads and holidays demand.
- Manage your case load effectively with a proactive approach to settling claims.
- Ensure that all avenues for recovery or subrogation are investigated, evaluated, and pursued, as appropriate.
- Actively manage the expectations of all parties involved and develop strategies for effective claim resolution.
- Diary Management of in-house claims system.

**What do you need to be considered?**
- Claims handling/adjusting experience.
- Knowledge of Household Insurance Policies, Commercial Insurance Policies, and/or Liability.
- Strong administration skills and a good working knowledge of Microsoft Office - Outlook, Word, PowerPoint, and Excel.
- Excellent communication skills both verbally and written with an ability to articulate complex issues.
- Good technical and problem-solving skills with an eye for identifying solutions.
- Effective time management skills and the ability to manage your workload with mínimal supervision.
- Quality-driven with high levels of attention to detail.
- Self-sufficient, self-motivated, and confident, ability to be assertive and persistent when required.
- Excellent organizational skills.

**What you will love about working here**:
Full time office position with move into hybrid after probation; Company Pension scheme; ; 25 days annual leave + bank holiday, Maternity, adoption, paternity, and sick pay; Full exam and study support is available, as well as opportunities to progress yourcareer with education through experience supported by an accomplished Handler/Adjuster mentor.

In addition, refer a friend or a colleague to us an receive £200 in vouchers if we assist them in securing a new career.

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