IT Analyst

This role is based in their office and you will be on site.

It is working for a global company who have a good reputation in the Financial Services industry.

The Role:

- Deliver first point of contact support for all IT services consumed by the business
- Utilising the Group’s Service Delivery tool, provide effective prioritisation and resolution of Service Requests and Incidents for all jurisdictions, with a focus on achieving high resolutions at first contact
- Deploy and maintain all end user hardware and software, and accurately manage the IT asset inventory
- Strong teamwork skills and demonstrate the ability to work independently when required
- Maintain quality service delivery by establishing and enforcing standards aligned to the ITIL framework
- Develop strong relationships across the IT department to assist in successful project delivery and knowledge handovers, where required
- Assist in the preparation, deployment, and post-support of office moves / relocations
- Prepare and maintain procedures and configuration documentation relating to all aspects of the services delivered, including knowledge base articles for end users
- Build effective business relationships with key suppliers and contractors for the IT Service function
- Identify Continual Service Improvements to aid the day to day works of the business

The person:

- Minimum 2 years’ experience within an IT Environment
- Strong communication skills
- Analytical and problem-solving abilities
- Ability to focus under pressure
- Strong understanding of the Microsoft Office products
- Travel to other jurisdiction offices may be required