Head of Customer Operations
2 weeks ago
**Purpose**:
As the Head of Customer Support for our rapidly growing business, you will be responsible for leading and managing the operational support teams to deliver an effortless service to all our customers. Ensuring a strong, fit-for-purpose and effective customer support capability. Accountable for overseeing customer experience, QA, compliance, and customer support, you'll be defining, implementing, and managing technical support processes and procedures and driving alignment, continuous improvement, and adoption of best practices. As a member of the SLT you will work as one team with key stakeholders to achieve business wide objectives, leveraging technology and innovative solutions to remedy pain points in the customer journey.
**Key tasks**:
- Monitoring performance metrics/performance indicators/strategic goals.
- Ensuring completion of daily operations/day-to-day operations.
- Updating and enforcing company policies.
- Building employee engagement.
- Collaborating with senior management and Human Resources.
- To act as an effective member of the Leadership team by providing input into the delivery of companywide objectives.
- Ensuring regulatory compliance.
- Manage and monitor CC platforms.
- Omnichannel service offering.
**Responsible for**:
- TPI onboarding and sales support.
- Customer onboarding, in life support and offboarding.
- Recruiting, interviewing, and hiring staff.
- Analysing productivity data and optimising staffing and production caption.
- Using historical data to forecast future volumes.
- Maintain a working knowledge of the industry.
- Working closely with other Heads of departments to improve efficiency.
- Creating and delivering presentations and dashboards to capture key information to share with stakeholders.
- Line management, coaching and development of Operational leadership teams.
**Skills**:
- The ability to lead, motivate and coach.
- Excellent team player with the ability to build relationships.
- Proven experience in problem solving and root cause analysis.
- Excellent communication and listening skills.
- A proven record of stakeholder management.
- The ability to influence and promote vision.
- Be flexible and adaptable.
- Project management.
-
Head of Education, Skills and Work
4 weeks ago
Bicester, United Kingdom Ministry of Justice Full timeSalary 1 - £46,549 - £55,862 Number of jobs available 1 - 1 Detail of reserve list 1 - 12 Months Region 1 - South East City/Town 1 - Bicester Building/Site 1 - HM Prison Bullingdon, OX25 1PZ Grade 1 - SEO Organisation Grade for HMPPS 1 - Band 8 Post Type 1 - Permanent Working Pattern 1 - Full Time, Other Role Type 1 - Education and Training Job...
-
Senior Probation Officer/head of Offender
4 weeks ago
Bicester, United Kingdom HM Prison & Probation Service Full time**Details**: **Reference number**: - 259740**Salary**: - £37,909 - £42,251- Prison Supplement Allowance - £675 per annum**Job grade**: - Other- NPS Pay Band 5 National**Contract type**: - Permanent**Type of role**: - Senior leadership**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: -...
-
Head of Education, Skills and Work
4 weeks ago
Bicester, United Kingdom HM Prison & Probation Service Full time**Details**: **Reference number**: - 342015**Salary**: - £46,549 - £55,862- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Senior Executive Officer- Band 8**Contract type**: - Permanent**Type of role**: - Education and Training**Working pattern**: - Full-time**Number of jobs available**: -...
-
Warehouse Operative
3 weeks ago
Bicester, United Kingdom First Call Contract Services Full timeImmediate starts Available. This role offersongoing work with genuine Temp to Perm Opportunities. Pay ratesfrom 12 with overtime paid atpremium rates. The role ofWarehouse Operative is based inBicester.No experience is needed, as fulltraining and ongoing coaching will be provided. This role wouldsuit people who have Warehouse, Customer Service, Admin,...
-
Driveline Operative
3 weeks ago
Bicester, United Kingdom TXM Recruit Full timeWe have an exciting new permanent opportunities working as a Driveline Operative for one of key transportation clients based in Oxfordshire. As a Driveline Operative you will be responsible for the assembly and manufacture of detailed, major parts for the production assembly line in accordance with customer specification. To complete multiple tasks...
-
Driveline Operative
3 weeks ago
Bicester, United Kingdom TXM Recruit Full timeWe have an exciting new permanent opportunities working as a Driveline Operative for one of key transportation clients based in Oxfordshire.As a Driveline Operative you will be responsible for the assembly and manufacture of detailed, major parts for the production assembly line in accordance with customer specification. To complete multiple tasks across...
-
Production Operative
4 weeks ago
Bicester, United Kingdom Equation Recruitment Full time**Production Operative** **Salary**:£22,000 + 20% allowance **Contract**:4 Month Fixed Term Contract **Working Hours**: Rotational shifts (Lates, Earlies and Nights) **Location**:Bicester Equation Recruitment are looking for a Production Operative, that holds a counterbalance forklift or reach truck licence, to undertake a 4-month fixed term contract...
-
Head Chef
3 weeks ago
Bicester, United Kingdom Absolute Taste Full timeWe have the rare but exciting opportunity to join ourHeroics Cafe team as a Junior Sous Chef based at Bicester Heritage, Oxfordshire. Heroics Cafe takes pride in crafting freshly prepared dishesusing only the finest ingredients, including authentic Italian breads andpastries sourced from Farina London. The menu boasts a wide selection of healthy...
-
Operations Assistant
6 days ago
Bicester, United Kingdom Giorgio Armani Full time**ARMANI OUTLET - BICESTER VILLAGE - OPERATIONS ASSISTANT - PART TIME 20 HRS** **About us**: Join us at Armani Outlet Bicester, where luxury meets affordability. Discover timeless pieces and modern staples for men and women, all reflecting the impeccable craftsmanship and Italian design synonymous with the Armani brand. **The role**:To be a support role...
-
Store Operations Assistant
4 weeks ago
Bicester, United Kingdom Burberry Full timeAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...
-
Scheduler/planner
7 days ago
Bicester, United Kingdom Compliance Group Full timeHere at **Zeta Services**, we’re seeking a **Business Support & Planning Co-Ordinator **to join our team based in **Bicester **office. You will be coordinating with the available resource to ensure we provide a safe/cost effective service delivery, that ensures our customers compliance. This position reports directly to the Head of Business Support...
-
Category Buyer
2 weeks ago
Bicester, United Kingdom The Menu Partners Full timeThe Menu Partners is a diverse food business supplying hotels, pubs and restaurants up and down the UK with whole, prepared or cooked food. Within our group of businesses, we also have Absolute Taste, a leading event catering company, Absolute Taste Inflight, our Private Jet catering business along with two farm shops, a pub and so much more. The Menu...
-
Category Buyer
4 days ago
Bicester, United Kingdom The Menu Partners Full timeThe Menu Partners is a diverse food business supplying hotels, pubs and restaurants up and down the UK with whole, prepared or cooked food. Within our group of businesses, we also have Absolute Taste, a leading event catering company, Absolute Taste Inflight, our Private Jet catering business along with two farm shops, a pub and so much more. The Menu...
-
Store Operations Assistant
4 weeks ago
Bicester, United Kingdom Burberry Full timeINTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an...
-
Operational Systems Support Specialist
4 days ago
Bicester, United Kingdom Ocado Group Full time**About Us** Our unique, proprietary and industry-leading technology is set to transform the shopping experience of consumers around the world, redefining the customer grocery experience through the adoption of a centralised, automated model of online retailing provided by the Ocado Smart Platform. **Working hours** This is an onsite based role and will...
-
Warehouse Operative
4 weeks ago
Bicester, United Kingdom The Menu Partners Full timeThe Menu Partners is a diverse food business supplying hotels, pubs and restaurants up and down the UK with whole, prepared or cooked food. Within our group of businesses, we also have Absolute Taste, a leading event catering company, Absolute Taste Inflight our Private Jet catering business along with two farm shops, a pub and so much more. Come and join...
-
Warehouse Operator
4 weeks ago
Bicester, United Kingdom Evolito Full timeEvolito develops and manufactures class-leading, lightweight, high-power, and high-torque-density electric propulsion systems for a range of aerospace markets, including EVTOL, Unmanned Aerial Vehicles and General Aviation. As well as ultra-high performance, low-weight electric motors and controllers, Evolito specialises in high integrity, bespoke battery...
-
Store Operations Assistant
4 weeks ago
Bicester, United Kingdom Burberry Limited Full timeINTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide...
-
Store Operations Assistant
4 weeks ago
Bicester, United Kingdom Burberry Limited Full timeINTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to...
-
Driver/warehouse Packing Operative
4 weeks ago
Bicester, United Kingdom K2 Recruitment Full timeA new position has become available in a family run business to work as a Driver/Warehouse packing operative. This company prides themselves on excellent service, working with care and dedication to support their customer’s needs. This role will include travelling to customer addresses as a driver or drivers’ mate, packing and removing items, delivering...