Customer Communications Advisor

7 months ago


Oldham, United Kingdom Housing Units Full time

**Contract:

- ** Permanent

**Hours:

- ** Minimum of 37.5 hours per week on a rota basis including weekends

What we are looking for within this role:

- As part of our team, you'll ensure every customer receives a great experience from the outset, creating a positive impression at every opportunity.
- Excellent trouble shooting skills with the desire to resolve a customer's query to their satisfaction, whatever this may be.
- The ability to multi task and work within a fast paced environment along with excellent organisational skills.
- Communicating with customers to advise them of stock availability, lead times and delivery dates whilst managing their expectations.
- Confident with responding to social media posts and using the live chat function.
- Offer guidance and advice to our customers along with a strong sales mindset.

**Staff Benefits**
- Outstanding staff discount
- Extra annual holidays as your length of service increases. Including your birthday off each year (after 12 months full service)
- Free use of two company holiday homes, one in Spain and the other at Ribby Hall (near Lytham St Annes)
- Free Football tickets for either Manchester United or Manchester City
- Use of two VIP seats at Manchester Arena to watch your favourite show or concert
- Free onsite car parking at both the store and the distribution centre
- Employee of the month and year awards
- Birthday card and gift voucher for special birthdays
- A store gift voucher for newly weds or new parents
- Regular staff events and occasions
- Long service awards

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Weekend availability

Work Location: In person


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