Depot Manager Plant

3 weeks ago


Leighton Buzzard, United Kingdom First Military Recruitment Full time

**LB150 - Depot Manager**
**Location: Leighton Buzzard**
**Salary: £competitive**
**Overview**:
First Military Recruitment are currently seeking a Depot Manager on behalf of one of our clients.
The role has full responsibility for the development of strategies for the long-term profitable growth of the parts and service business; delivering optimum levels of parts and service profit contribution; ensuring the effectiveness of product supply and technicalsupport.
**Duties and Responsibilities**:

- Build strong and positive relationships with customers.
- Build and document knowledge about the customer business on an as and when basis.
- Feedback any important customer information to the company.
- Present a professional image and portray a polite and courteous manner at all times.
- Meet and exceed customer expectations whilst maintaining profitability.
- Answer all in-coming calls efficiently.
- To ensure a market leading level of customer service and customer satisfaction.
- To implement business improvements which deliver service revenues and profitability in line with the company business plan.
- Responsible for health, safety & environmental standards within the parts, service and engineering operations.
- Provide strategic direction to the service business that supports the overall construction equipment group strategy, and to contribute to the overall strategic objectives and the general management of the company.
- To provide policy and guidance on all parts, service and engineering issues.
- To support the work to establish parts and service offerings appropriate to the company after-market, in conjunction with the Product Support Director.
- To provide leadership to a team of professionals in line with the company expected code of conduct.
- To manage issue resolutions which meet customer and business operational expectation.
- To develop the parts, service and engineering management team to work effectively in a multi-functional organisation and be able to support the full range of company strategic objectives.


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