Dental Receptionist

Looking for a friendly Receptionist to work in a busy 9 surgery NHS and private dental practice in Lancaster who provides general dentistry, dental implants, cosmetic treatments and short term orthodontics.

**Receptionist experience is preferred but not essential as training will be provided.**

**Person Specification -**
- Caring and compassionate - Excellent interpersonal skills including a professional and welcoming telephone manner - Excellent organisational skills in order to manage multiple tasks and process timelines - Demonstrates flexibility - Able to build strong relationships with the Practice team - Excellent verbal and written communication skills
- **Performance-**
- Take ownership of the daily and weekly tasks to be completed by the reception team
- Support the promotion of patient choice through asking patients to complete Smile Checkers and provide information about products, services, promotions, available finance options and oral health products
- Conduct regular system reviews to identify and action issues around debt, open courses
- **People**
- Build and nurture great working relationships with the Clinical team
- Be actively involved in the smooth running of the practice by working well with your practice team
- Share your knowledge and experience with team members and undertake any suitable training to enhance your job role Process
- Fill the diary and optimise appointment booking by using the principles of colour coded SMART diaries
- Take ownership for all aspects of money management including transmitting electronic claims daily (EDI)
- Comply with the mydentist health and safety policy and all relevant risk assessments including ergonomic
- Always adhere to mydentist policies and procedures

**Patients**
- Welcome patients whether it be in person or over the phone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating information about waiting times
- Accurately update and protect patient information including on the patient electronic database
- Book next appointments before the patient leaves and action reminders including courtesy calls

Hours: 40 hours over 5 days (1 of which will be a Saturday)

**Job Types**: Full-time, Temp to perm
Contract length: 6 months

**Salary**: £10.00 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- LANCASTER: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Medical Receptionist: 1 year (preferred)

Work Location: One location

Application deadline: 01/02/2023