Case Processor Manager
4 weeks ago
Principal accountabilities:
- Line Management responsibility for four Case Processors ensuring that team members are motivated, and objectives and targets are met.
- Excellent management of team members performance to maximise efficiency, meet KPI's and minimise costs. Providing excellent leadership and development to team members.
- To be responsible for overseeing processing complaints from the initial panel stages to the hearing and post hearing stages in a timely, lawful and effective manner.
Knowledge & experience:
- Experience of managing a team in a case working environment.
- Worked in a complaints or regulatory environment for a minimum of four years.
- Knowledge of the Professional Conduct Procedures and Ethical Frameworks.
- Experience of working within a fast paced and demanding role overseeing high volumes of caseloads.
**Interested?**
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