Ocean and Air Operator

7 months ago

Blackburn, United Kingdom LGL WORLDWIDE LOGISTICS Full time

**Company description**

LGL is a market-leading logistics provider with a global transport network. Our advanced, integrated shipping solutions ensure your cargo is transported to its destination, anywhere in the world.

The LGL network covers 500 locations in over 80 countries making us globally recognised, our team has a track record of satisfying customers from all industries; we consistently adjust and tailor to suit your needs. We pride ourselves in customer service, aspiring for the very best in industry and solidifying our customer relationships.

Our customers benefit from a choice of first-class transportation services which include 24-hour shipment tracking. Whether you need a pallet to deliver next day or have a full container load to be shipped, we have the services to keep you on schedule and within budget.

As specialists in Air, Sea and Road transport, LGL connect all services via various regions across the world, providing a dense network of ever-increasing value-added services.

Our motto is ‘transport made simple,’ centred on making customers’ lives easier. We conduct a thorough supply chain analysis to understand your logístical requirements, ensuring you peace of mind as we provide a one-stop solution for all your freight and distribution needs.

**Sea Freight Operator**

The Import / Export Operator is responsible for the arranging and receiving of all import/ export consignments on behalf of both internal and external customers in the most efficient and cost effective manner whilst achieving the required service levels. Dealing with all documentation and liaising with partners and our customers and responsible for providing excellent customer service. The Import Operator is also responsible for communicating with all internal functions.

**Duties and Responsibilities**:

- Ensure accurate data is entered into relevant systems
- Liaise with customers, other offices locally and overseas, agents, shipping lines and haulers
- Take all incoming calls from all internal/external customers
- Respond to all internal/external customer enquiries promptly and professionally
- Completes all required import paperwork including customs work, and all other essential import documentation
- Review all customer booking and clearance instructions ensuring these are understood and followed
- Claiming of all shipments through use of external software packages
- Ensure full understanding and strict compliance to customs processes and procedures
- Ensure all delivered instructions are clear, concise and are provided in the correct format
- Communicate with all operations to ensure the accuracy of consignment delivery
- Manage all consignments by obtaining the latest status information and monitor accordingly
- In the event of a service failure identify the root cause and take appropriate action to address ensuring the customer/branch are kept fully informed
- Raising sales invoices accurately within agreed KPI timescales where required
- Collect monies from relevant parties where required
- Raise payment requests to relevant parties where required
- Liaise with product support team to provide Sea Freight quotes
- Query of vendor invoices where required
- Comply with all relevant work and safety legislation, standards and organizational procedures and UK security regulations
- In depth understanding of the airfreight and Sea Freight product including Incoterms
- Provide customer reports where required
- Constantly consider initiatives which will both enhance the customer experience
- Be committed to excellent service quality
- Provide cover for the rest of the department during absence across both sea and air
- Air freight experience is advantageous

**Personal Attributes**
- Spark Hungry
- Focus on results and willingly tackle problems or conflicts which threaten their achievement.
- Excellent communication and listening skills
- To enjoy working with customers, therefore great with people, relatable, humorous, charisma, ability to quickly develop relationships, therefore being memorable
- Flexibility and quick thinking.
- Tough Negotiator
- Good overall knowledge of various modes: Sea, Air, Road
- Good knowledge about all the company's products and services. Good overall knowledge of the freight industry and markets. Relate to clients about market activity.
- To be well-organised and thorough, even under pressure.
- To enjoy working within a target-driven team environment - Be a team player
- Good drive and energy

Strong communication and organisational skills will be needed as will an ability to prioritise and manage high workloads at times. Attention to detail is a must as is the requirement to deliver excellent customer service.

Pay: £18,000.00-£30,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Loyalty bonus
- Performance bonus

Work Location: In person

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